The Kio Staff Safe Alerts for the iPad offers a mobile experience of the Kio Safe Safe "Simple View" . The Simple View is designed for use by responders - providing them only active staff duress alerts with enhanced visuals. Each active alert provides the real-time location of the staff that activated the alert - allowing responders to locate staff to intervene, de-escalate, and provide assistance when it matters the most.
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At anytime, staff can discretely call for help by pressing a button on their Smart Badge that activates an alert and sends notifications to responders with the staff's real-time location and alert details. Be sure to educate staff on your organization's Alert Rule and Smart badge configuration, which is explained below.
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Alert Rule configuration: Specifies the button - blue, red, or any - triggers an alert.
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Smart Badge configuration: By factory default, alerts are activated by pressing a badge button three times in quick succession . Optionally, a badge can be configured for single-press activation, though this is not recommended due to the increased likelihood of false alerts.
To install Kio Staff Safe Alerts, search for it from the Apple App Store.
App requirements: iPad at iOS version 16 or later | Bluetooth enabled (on) | Internet connection
For optimal use it's recommended to set the iPad to Kiosk (Single App) Mode, a configuration typically managed by your organization's IT staff. This mode restricts the device to a single application, enhancing focus and security.
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From your iPad, tap Kio Alerts.
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From Sign in to Kio Cloud, tap Kio Cloud Account.
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From Select Region, tap United States if your Kio Cloud account is located in North America or Asia/Pacific, or tap United Kingdom if located in Europe or the UK.
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From Enter Tenant ID, enter your organization's ID > tap Continue.
Don't know your organization's Tenant ID? This can be found in your organization's Kio Cloud URL (example: https://[your Tenant ID].app.cloud.[us or uk].kontakt.io).
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Sign in to your Kio Cloud account. Ensure you follow the same sign-in method used when you sign into Kio Cloud from a web browser.
If your organization's Kio Cloud account is set up for Single sign-on (SSO), tap the SSO method displayed and enter your credentials.
By setting your campus and building location, you have instant access to only active alerts at these locations. This is helpful if you are required to respond to alerts that occur in specific locations.
During your first-time sign in, you are prompted to first choose your Campus location and then the building location. You can select one or multiple buildings.
Example: Set your Campus location
Example: Choose your building location. You can set one or more buildings.
When needed, you can change your location at anytime. From the top of the screen, tap on current set location as shown below.
When you receive an alert notification, the most important step is to take action and locate the staff to intervene, de-escalate, and provide assistance.
When you receive an alert, from the Kio Staff Safe Alert iPad app you can quickly:
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View the staff's location, along with details of their last location update.
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Acknowledge the alert to indicate that action is being taken. Acknowledging an alert provides other responders and staff with the visibility into the current status of the alerting incident.
An alert pinpoints the staff's last known location with a pulsing icon. If the staff moves to a different room after activating the alert, the location details and map view dynamically update to reflect their current location
Last location detail: Provides when the staff's last location was received. A warning icon is displayed when the last location received has exceeded the lost tag threshold time period.
Note
Critical alert types also emit an audio notification.
Resolving an alert indicates that the staff incident resulting in the alert has been responded to and de-escalated. Essentially, all necessary actions have been taken to ensure the safety and well-being of the staff member that activated the alert.
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To resolve an alert, it must first be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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To resolve an alert, you will be required a select a Resolution Code. The available options are: Duplicate, Handled by security, Handled before security arrived, Accidental, Test, Other.
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When you resolve an alert, it is removed from the Simple View in both the web and iPad mobile app. This ensures immediate visibility into only active alerts.
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From the app, locate the alert > tap Resolve.
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Tap the applicable Resolution Code > enter Notes related to the alerting incident > tap Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from app.
To view the details of a resolved alert, from a web browser sign in to your organization's Kio Cloud URL > select the Kio Staff Safe Emerg. Call app > from the Alerts menu, select the List view > select the Resolved tab > select the alert's Name.
For security reasons, it's recommended to log out of the app when you're not actively responding to alerts. This is particularly important if multiple staff members share the iPad, as the signed-in user is identified as the one acknowledging or resolving alerts from the app.
From the upper-right corner, tap the icon > tap Log out.