Each alert maintains a detailed profile with a log of all activities. An alert's activity timeline includes the details of each status change, alert notification details, and notes entered by users. From an alert, you can also download an alert incident report that provides a complete record of all activities.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. This view filters the alerts by their current status - New, Acknowledged, Resolved.
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Once you locate the alert, select its Name.
From the alert's profile, you can view the following details and activity.
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Detail |
Description |
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Severity |
Identifies the severity of the alert. The severity is configured within the Alert Rule that triggered the alert. A rule's severity can be either be Critical, High, Medium, Low, or Info. |
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Status |
The current state of the alert. Within Kio Staff Safe, the state of an alert is identified by its status — New, Acknowledged, or Resolved — providing users with an instant overview of each alert's current state and enabling data-driven metrics. |
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Responded by |
Only displayed if the Include Responder is set in the Alert Rule that triggered the alert. Responded by is the name of the user (responder), assigned to the Incident Responder Staff Group, that first entered the room-level location of where the alert was activated. |
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Response Time |
Only displayed if the Include Responder is set in the Alert Rule that triggered the alert. The Response Time is the duration of time from when the alert was activated to when the first responder (Responded by) entered the room-level location where the alert was activated. |
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Duration |
The duration of an alert is the total time between when the alert is first triggered (activated) and when it is resolved. This duration measures how long the alert remained in an active state, providing a timeline from activation to resolution. |
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Opened |
Date and timestamp of when the alert was triggered (activated by staff from their Smart Badge). |
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Assigned to |
The name of the user that created the Alert Rule that triggered the alert. |
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Current Location |
The last received location of the staff at the time the alert was activated. |
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Original Location |
The location where the alert was initially activated. This is only displayed if the staff member has moved to a different room-level location from where the alert was originally activated. This feature, along with the current location, helps track both the origin and current location of the staff, which can be critical for safety and response purposes. |
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Rule Condition |
The Alert Rule's button event that activated the alert. The button event is set within the Alert Rule, which can be set to either the blue button, red button, or any button. |
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Resolution Code |
The value selected when a user changed the alert's status to resolved. |
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Note |
The value entered by a user when they changed the alert's status to resovled. |
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Alert Rule |
The name of the Alert Rule that activated the alert. |
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Alert Type |
The Alert Rule type; this value will always be Button click. |
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Staff |
Who activated the alert from their Smart Badge, including the badge's 12 character MAC address. |
The Activity Timeline includes each activity and a timestamp of all actions taken during from alert activation to resolution.
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Each alert status change - when the alert was activated, acknowledged, and resolved.
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Alert notifications details.
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Who made a status change and the notes entered during a status change.
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Staff room-level location changes that occurred during the duration of the alert.
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If the Alert Rule that triggered the alert is configured with a Webhook, includes the Webhook event and its details.
For any alert in a resolved status, you can download the alert's incident report.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. This view filters the alerts by their current status - New, Acknowledged, Resolved.
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Select the Resolved tab > locate the alert > select its Name.
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From the alert, select Report. The PDF file is saved to your computer's default download folder.
Example of an incident report.