The Kio Staff Safe Dashboards menu Safety Summary provides insights and metrics for all staff duress alerts.- helping organizations monitor alert trends, response times, and alert resolutions. Users can interact with the dashboard by clicking on bars, locations, or segments in the charts to get detailed insights or filter the data further.
The following details the features and metrics of the Safety Summary available from the Dashboards menu.
When a filter is set, it is applied to all metrics.
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Resolution Codes: view metrics by all or specific Resolution Codes.
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Alert Rules: view metrics by all or specific Alert Rules; identified by the name of the Alert Rules.
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Location: view metrics by all or specific location, from campus-wide overviews down to individual buildings and floors within buildings.
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Date Range: view metrics by the available time periods or set a custom date range.
These metrics offer a comprehensive overview of all alert activity, accompanied by visual indicators that signal any changes in alert metrics compared to the preceding date range. For instance, when viewing the Last 30 days the visual indicators depict whether the metrics have increased or decreased in comparison to the prior 30 day time period.
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Metric |
Definition |
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Alerts |
The total number of alerts. Offers a high-level view of the overall frequency of alerting incidents, useful for trend analysis. |
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Average Alerts Per Day |
Average number of alerts activated daily. Helps gauge the average duress or assistance alerting incidents. |
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Average Time to Acknowledge |
Average duration of time taken to change the state of an alert to Acknowledged after its been activated. Specifically, this is the time between when an alert was activated by a button press event to when someone (a responder) changed the alert's status to acknowledged. |
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Average Time to Respond |
The average duration of time for responders to arrive at the room-level location where alerts were activated. Only applies if Alert Rules have a Staff Group assigned to the Include Responder setting. Specifically, this is the time between when an alert was activated by a button press event to when the first responder, assigned to the Include Responder group, entered the room-level location where the alert was activated. Also, when a responder enters the room, the system automatically changes the alert status to acknowledged. Metric prerequisites: (1) Alert Rules assigned to a Include Responder Staff Group(s), (2) Staff Group(s) include staff responsible for responding to alerts (such as security staff), (3) those within the Responder Staff Group are assigned to and wearing a Kontakt.io Smart Badge. |
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Average Alert Duration |
The average duration of time from alert activation to resolution. Indicates overall effectiveness in handling incidents; a shorter duration may signify better time to respond and resolution. |
This metric segments alerts by Staff Roles. This metric can aid in identifying roles that are most frequently faced with duress situations in need of assistance.
You can interact with the chart by selecting a bar within the chart to view more details, and also select a role from the x-axis to filter the chart by role for more targeted insights.
Segments alerts by specific location, along with the ability to group by room, floor, or building. Can aid in pin-pointing high-risk areas or locations that may benefit from additional resources or safety measures.
You can interact with the chart by selecting a location to view the alert count detail.
Segments the frequency of alerts across different days of the week and time (hour) within each day. Can aid in identifying peak times/days of alerting incidents that may benefit from additional resources or safety measures.
You can interact with the chart by selecting a specific time period to view additional details.