Those requiring access to Kio Staff Staff must be a user and assigned an Staff Safe role. The Kio Cloud platform uses role-based permissions to manage user access to each of the Kio Apps. Each role provides a predefined set of permissions that control what a user can and cannot do within an app. Users and their assigned roles are managed in the Kio Cloud Users app.
Topics include:
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You must be assigned to the User Management Administrator role.
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A user's email address can only be associated with a single Kio Cloud account.
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The apps available are those activated in your organization's Kio Cloud account. If you don't see an app or want to activate another app, submit a Kontakt.io support request .
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If a user is not assigned to a role within an app, the app is not displayed in their Kio Cloud Launchpad.
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Once a user is added, only the Kontakt.io support team can change their email address. You will need to submit a Kontakt.io support request for an email address change.
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If your organization has integrated Kio Cloud with its Single Sign-On (SSO) identity provider (IdP) along with mapping Kio App roles to users' SSO profile, user management within the Kio Cloud Users app is limited to viewing SSO users and their assigned roles. The first time a user authenticates to Kio Cloud with their SSO credentials, their user profile is automatically created within the Kio Cloud Users app.
Optionally, you can add a user from the Kio Cloud Users app and set their sign in method to SSO_RA. This will allow you to assign their roles from their user profile. This is required if your SSO integration does not include mapped roles.
Each user has a unique profile that includes the following details.
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First Name, Last Name, Email
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Unique Ext id: A unique Staff ID (Entity ID in Company Settings) that allows up to a maximum of 35 characters.
Commonly, an unique identifier from an external system or can be a ID for use within the Kio solution-based apps.
Additionally, required to access the iOS Kio Nurse Assistant mobile app for Asset Tracking and Hand Hygiene.
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Sign-in method: identifies if the user's sign in and authentication method, either SSO or email.
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Roles for apps: identifies the user's assigned role within each app within the Kio Cloud platform.
Note
All roles will receive in-app visual and audio notifications for critical alert types.
Quick reference of role access by menu.
|
Menu |
Administrator |
User |
Alert user |
|---|---|---|---|
|
Alerts menu; List and Simple View |
Yes |
Yes |
Yes |
|
Staff menu: Map View and List |
Yes |
Yes |
No |
|
Dashboards menu: Safety Summary |
Yes |
Yes |
No |
|
Setting menu: all sub-menus |
Yes |
No |
No |
Note
As user can be assigned to multiple roles. For example, if a user is responsible for responding to alerts, you can assign them to both the Mobile User and Alert User roles to allow them to respond to alerts from both the mobile and web app.
|
Role |
Permissions |
|---|---|
|
Administrator |
What a user assigned to this role can do:
NoteAdvanced Staff (Entity) management is completed from Company Settings. This includes the capabilities to manage the advanced settings for Staff Roles (Entity Types) and Staff (Entities), including the capabilities to delete Staff Roles and Staff. For those only responsible for managing Staff, consider assigning a user to the Staff Manager role in the Entity Manager app. This role has limited permission that restricts a user to only adding and editing Staff. For those only responsible for assigning Smart Badges to Staff, consider assigning a user to the Mobile User role in the Entity Manager app. This role has limited permissions that restricts a user to assigning badges from the Kio Entity Manager mobile app. |
|
User |
Role is ideal for: those that require access to alert activity and metrics, and responsible for responding to alerts and tasked with documenting incident activities. |
|
Alert User |
Role is ideal for: those responsible for responding to alerts and tasked with documenting alert incident activities. |
|
Mobile User |
Role is ideal for: those responsible for responding to alerts. |
Optionally, you may also choose to assign the Kio Staff Safe users to roles within the related apps, which include Company Settings and Entity Manager. These users are commonly those responsible for administration type tasks.
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Company Settings Includes Entity and Room Management.
Entity Management is where Entity Types (staff roles) and Entities (staff) are also managed.
Room Management includes Room Types for Entity Type Status rules and Room matching. Room management is only managed from Company Settings and is shared with each of the Kio Apps.
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Entity Manager Commonly used by those only responsible for adding and managing staff and assigning and distributing badges. The Entity Manager mobile app is used to assign badges to staff.
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From your Kontakt.io Launchpad, select Users.
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From the upper-right corner, select Add User.
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Enter their user-specific settings:
First Name, Last Name, Email
Unique Ext. ID: A secondary unique identifier. This ID is used by specific Kio Apps and recommended to be provided. For example, it may be their unique employee ID within your HR management system.
Sign-in method two options:
Password (default value): Select when your organization's Kio Cloud account is not integrated with Single sign-on (SSO). Users are required to sign in with their email and password.
SSO_RA: Select when your organization's Kio Cloud account is integrated with Single sign-on (SSO). The user will sign in and authenticate with their SSO credentials.
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Once complete, select Add User.
A user set with the Password sign-in method receives an activation email to set their password.
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To assign their app roles, from the list of users > select their Name.
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From the Kio Apps section, assign their roles to the apps they require access to.
The apps available are only those activated in your organization's Kio Cloud account.
When a user is not assigned to a role within an app, the app is not available to them from their Kontakt.io Launchpad.
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When done, select Save.
A user's assigned role determines their access and permissions within each of the apps. If a user is not assigned to a role within an app, the app is not available from their Kontakt.io Launchpad.
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From your Kontakt.io Launchpad, select Users.
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From the list of users, locate the user > select their Name.
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From the Roles for Apps section, select Edit.
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From an app, update their assigned role > select Save.
From a user profile, the disable and delete options allow you to remove a user's access to your Kio Cloud account. Once removed, all user activity within the Kio apps is retained for historical metrics and reference. Commonly, this action is performed when a user has left your organization or no longer requires access to Kio Cloud.
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Disable option: Only applies to users that sign in with SSO.
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Delete option: Only applies to users that sign-in with email.