For those who require access to Kio Staff Safe, they need to be added as users and assigned roles from the Kio Cloud Users app. Kio Cloud utilizes role-based permissions to control user access to Kio apps and their permission levels.
Topics include:
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You must be assigned to the Administrator role within User Management to view, add, and edit users.
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If a user is not assigned to a role within an app, the app is not displayed in their Kio Cloud Launchpad.
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A user's email address can only be associated with a single Kio Cloud account.
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Once a user is added, only the Kontakt.io support team can change their email address. You will need to submit a Kontakt.io support request for an email address change.
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If your organization has integrated Kio Cloud with its Single Sign-On (SSO) identity provider (IdP), user management within the Kio Cloud Users app is limited to viewing SSO users and their assigned roles. The first time a user authenticates to Kio Cloud with their SSO credentials, their user profile is automatically created within the Kio Cloud Users app.
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The apps available are those activated in your organization's Kio Cloud account. If you don't see an app or want to activate another app, submit a Kontakt.io support request .
Optionally, you may also choose to assign the Kio Staff Safe users to roles within the related apps, which include Company Settings and Entity Manager. These users are commonly those responsible for administration type tasks.
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Company Settings Includes Entity and Room Management.
Entity Management is where Entity Types (staff roles) and Entities (staff) are also managed.
Room Management includes room types, room matching, and room type rules by entity type. Room management is only managed from Company Settings and is shared with each of the Kio solution-based apps.
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Entity Manager Commonly used by those only responsible for adding and managing staff and assigning and distributing badges. The Mobile App user role also grants a user's access to the Kio Entity Manager mobile app to assign badges to staff.
Each user has a unique profile that includes the following details.
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First Name, Last Name, Email
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Unique Ext id: A unique Staff ID (Entity ID in Company Settings) that allows up to a maximum of 35 characters.
Commonly, an unique identifier from an external system or can be a ID for use within the Kio solution-based apps.
Additionally, required to access the iOS Kio Nurse Assistant mobile app for Asset Tracking and Hand Hygiene.
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Sign-in method: identifies if the user's sign in and authentication method, either SSO or email.
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Roles for apps: identifies the user's assigned role within each app within the Kio Cloud platform.
Note
All roles will receive in-app visual and audio notifications for critical alert types.
Quick reference of role access by menu.
|
Menu |
Administrator |
User |
Alert user |
|---|---|---|---|
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Alerts menu; List and Simple View |
Yes |
Yes |
Yes |
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Staff menu: Map View and List |
Yes |
Yes |
No |
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Dashboards menu: Safety Summary |
Yes |
Yes |
No |
|
Setting menu: all sub-menus |
Yes |
No |
No |
Note
As user can be assigned to multiple roles. For example, if a user is responsible for responding to alerts, you can assign them to both the Mobile User and Alert User roles to allow them to respond to alerts from both the mobile and web app.
|
Role |
Permissions |
|---|---|
|
Administrator |
What a user assigned to this role can do:
NoteAdvanced Staff (Entity) management is completed from Company Settings. This includes the capabilities to manage the advanced settings for Staff Roles (Entity Types) and Staff (Entities), including the capabilities to delete Staff Roles and Staff. For those only responsible for managing Staff, consider assigning a user to the Staff Manager role in the Entity Manager app. This role has limited permission that restricts a user to only adding and editing Staff. For those only responsible for assigning Smart Badges to Staff, consider assigning a user to the Mobile User role in the Entity Manager app. This role has limited permissions that restricts a user to assigning badges from the Kio Entity Manager mobile app. |
|
User |
Role is ideal for: those that require access to alert activity and metrics, and responsible for responding to alerts and tasked with documenting incident activities. |
|
Alert User |
Role is ideal for: those responsible for responding to alerts and tasked with documenting alert incident activities. |
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Mobile User |
Role is ideal for: those responsible for responding to alerts. |
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From your Kontakt.io Launchpad, select Users.
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From the upper-right corner, select Add User.
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Enter their details > select Add User. They will receive an email from hello@kontakt.io to set their password.
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Next, you'll assign a role to the apps they require access to. From the list of users, search for their name > select their name.
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From the section Roles for Apps > select Edit.
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For each app they require access to, select a role to assign their permissions > select Save.
A user's assigned role determines their access and permissions within each of the apps. If a user is not assigned to a role within an app, the app is not available from their Kontakt.io Launchpad.
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From your Kontakt.io Launchpad, select Users.
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From the list of users, locate the user > select their Name.
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From the Roles for Apps section, select Edit.
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From an app, update their assigned role > select Save.
From a user profile, the disable and delete options allow you to remove a user's access to your Kio Cloud account. Once removed, all user activity within the Kio apps is retained for historical metrics and reference. Commonly, this action is performed when a user has left your organization or no longer requires access to Kio Cloud.
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Disable option: Only applies to users that sign in with SSO.
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Delete option: Only applies to users that sign-in with email.