Staff duress alerts, activated by staff from their Kontakt.io Smart Badge, are the core of the Kio Staff Safe solution. These alerts provide the location of staff when they are faced with a duress event or need assistance - allowing responders to intervene, de-escalate, and provide assistance when it matters the most.
Kio Staff Safe provides multiple methods to respond to and view active alerts. In particular, the Simple View is specifically designed for responders. This view is limited to active alerts - with a straightforward interface for immediate information and action. Simple View is also available in a mobile experience from the Kio Staff Safe Alerts mobile app.
As a responder, the following provides the steps to respond to and manage alerts.
Topics include:
From the Simple View, you can quickly view active alerts and acknowledge alerts to indicate that action is being taken. Acknowledging an alert provides responders and other staff with the visibility into the current state of the alerting incident.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select Simple View.
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From the Alert Activity locate the alert.
An alert pinpoints the staff's last known location with a pulsing icon. If the staff moves to a different room after activating the alert, the location details and map view dynamically update to reflect their current location
The map view updates in real-time to pinpoint each location change as the staff moves. Each movement is marked by an updated icon, showing the staff's path as they change locations.
Last location detail: Provides when the staff's last location was received. A warning icon is displayed when the last location received has exceeded the lost tag threshold time period.
> Identifies the staff's most recent real-time location.
> Identifies a room location change, including a numbered sequence and visual movement path.
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To indicate you are taking action and responding to the alert, select Acknowledge. This option only appears if another staff member (user) has not acknowledged the alert.
Note
The location notification area, displays the count of alerts in red that have not been acknowledged by floor-level.
In the example above, there is one alert, "Alfredo j", on the 1st floor that has not been acknowledge.
Both email and text alert notifications provide the following details related to an alert:
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Alert details: A brief description of the nature of the alert, ensuring users understand the urgency or type of incident.
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URL link: A direct link to view additional information about the alert in the Kio Cloud platform. This allows users to access the system for more context.
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Acknowledge/Resolve options: Buttons to acknowledge the alert to indicate they are taking action, as well as option to resolve the alert if applicable.
Selecting the alert link provided in the notification displays the alert details.
Resolving an alert indicates that the staff incident resulting in the alert has been responded to and de-escalated. Essentially, all necessary actions have been taken to ensure the safety and well-being of the staff member that activated the alert.
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To resolve an alert, it must first be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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To resolve an alert, you will be required a select a Resolution Code. The available options are: Duplicate, Handled by security, Handled before security arrived, Accidental, Test, Other.
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When you resolve an alert, it is removed from the Simple View in both the web and iPad mobile app. This ensures immediate visibility into only active alerts.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the alert, select Resolve.
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Select the applicable Resolution Code > enter Notes related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the Simple View.
To view the details of a resolved alert, navigate to the List View within the Alerts menu and select the alert's name.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. This view filters the alerts by their current status - New, Acknowledged, Resolved.
Commonly, an alert is in an Acknowledged status prior to be being resolved. Although from the List View, you can Resolve an alert without it being acknowledged.
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From the alert, select the checkbox next to its Name > from the upper-right corner, select Resolve.
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Select the applicable Resolution Code > enter Notes related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
Each alert maintains a detailed profile with a log of all activities. An alert's activity timeline includes the details of each status change, alert notification details, and notes entered by users. From an alert, you can also download an alert incident report that provides a complete record of all activities.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. This view filters the alerts by their current status - New, Acknowledged, Resolved.
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Once you locate the alert, select its Name.
From the alert's profile, you can view the following details and activity.
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Detail |
Description |
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Severity |
Identifies the severity of the alert. The severity is configured within the Alert Rule that triggered the alert. A rule's severity can be either be Critical, High, Medium, Low, or Info. |
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Status |
The current state of the alert. Within Kio Staff Safe, the state of an alert is identified by its status — New, Acknowledged, or Resolved — providing users with an instant overview of each alert's current state and enabling data-driven metrics. |
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Responded by |
Only displayed if the Include Responder is set in the Alert Rule that triggered the alert. Responded by is the name of the user (responder), assigned to the Incident Responder Staff Group, that first entered the room-level location of where the alert was activated. |
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Response Time |
Only displayed if the Include Responder is set in the Alert Rule that triggered the alert. The Response Time is the duration of time from when the alert was activated to when the first responder (Responded by) entered the room-level location where the alert was activated. |
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Duration |
The duration of an alert is the total time between when the alert is first triggered (activated) and when it is resolved. This duration measures how long the alert remained in an active state, providing a timeline from activation to resolution. |
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Opened |
Date and timestamp of when the alert was triggered (activated by staff from their Smart Badge). |
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Assigned to |
The name of the user that created the Alert Rule that triggered the alert. |
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Current Location |
The last received location of the staff at the time the alert was activated. |
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Original Location |
The location where the alert was initially activated. This is only displayed if the staff member has moved to a different room-level location from where the alert was originally activated. This feature, along with the current location, helps track both the origin and current location of the staff, which can be critical for safety and response purposes. |
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Rule Condition |
The Alert Rule's button event that activated the alert. The button event is set within the Alert Rule, which can be set to either the blue button, red button, or any button. |
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Resolution Code |
The value selected when a user changed the alert's status to resolved. |
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Note |
The value entered by a user when they changed the alert's status to resovled. |
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Alert Rule |
The name of the Alert Rule that activated the alert. |
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Alert Type |
The Alert Rule type; this value will always be Button click. |
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Staff |
Who activated the alert from their Smart Badge, including the badge's 12 character MAC address. |
The Activity Timeline includes each activity and a timestamp of all actions taken during from alert activation to resolution.
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Each alert status change - when the alert was activated, acknowledged, and resolved.
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Alert notifications details.
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Who made a status change and the notes entered during a status change.
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Staff room-level location changes that occurred during the duration of the alert.
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If the Alert Rule that triggered the alert is configured with a Webhook, includes the Webhook event and its details.
For any alert in a resolved status, you can download the alert's incident report.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. This view filters the alerts by their current status - New, Acknowledged, Resolved.
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Select the Resolved tab > locate the alert > select its Name.
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From the alert, select Report. The PDF file is saved to your computer's default download folder.
Example of an incident report.