Kontakt.io supports a one-way integration to send Kio Staff Safe alerts to third-party systems. This is achieved using Webhooks, which are created and managed within the Kio Cloud Company Settings. Once created, Webhooks are then assigned to Kio Staff Safe Alert Rules to enable the integration.
Topics include:
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Alert Rule is created.
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Webhook is created in Kio Cloud Company Settings and assigned to the Staff Safe Emergency Call app.
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You're assigned to the Kio Staff Safe Administrator role.
An Alert Rule can be assigned to one or multiple Webhooks. If you need to create a new Alert Rule, from the relevant Kio App, go to its Settings menu > select Alert Rules > Create Alert Rule.
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From your Kontakt.io Launchpad, open the relevant Kio App.
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From the Settings menu, select Alert Rules.
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From list, select the Name of the Alert Rule > select Edit.
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Navigate to the Actions section > select the Webhook option > select the Webhook to be assigned.
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Select Save.
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Activate an alert.
Staff Safe alert: activated from a Kontakt.io Smart Badge - staff assigned to the badge must be included in the Alert Rule with the assigned Webhook.
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Confirm the third-party system received the alert.
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From your Kontakt.io Launchpad, select the relevant Kio App > navigate to the Alerts menu, select the List view > locate and select the alert activated in step 1 > view its Activity Timeline > verify the Webhook event is present and view its details.
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Go to Kio Cloud Company Settings > navigate to the Webhooks menu > select the History Log tab > verify the alert event details and a successful status (200).
When an alert is triggered by an Alert Rule with an assigned Webhook, you can view the Webhook event from the alert's profile.
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From your Kontakt.io Launchpad, select the Staff Safe Emerg. Call app.
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Navigate to the Alerts menu, select the List view.
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Locate and select the alert > view its Activity Timeline > locate the Webhook event and view its details.
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From the Activity Timeline > locate the Webhook alert event(s).
Each event response/status provides option to show details for additional information.