Resolving an alert indicates the alerting incident has been responded to and de-escalated.
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To resolve an alert, it must first be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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To resolve an alert, you are required a select a Resolution Code. The available options include Duplicate, Handled by security, Handled before security arrived, Accidental, Test, and Other.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the left menu, select Simple View > from the alert, select Resolve.
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Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the Simple View.
To view the details of a resolved alert, navigate to the List View within the Alerts menu and select the Resolved tab. Locate the alert and select its Name.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Alerts menu, select List. The three tabs filter the alerts by their current status - New, Acknowledged, Resolved.
Commonly, an alert is in an Acknowledged status prior to be being resolved. Although from the List View, you can Resolve an alert without it being acknowledged.
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From the alert, select the checkbox next to its Name > from the upper-right corner, select Resolve.
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Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is set to resolved and is now available within the Resolved tab.