How to check and upgrade the firmware of your Kontakt.io Beacons

WARNING We are discontinuing support for Firmware below 4.x with these updates.
NOTE Gateway firmware is distributed automatically to all active Gateways. Once a new firmware is released, the Gateway will be automatically updated, the device will restart itself.

We highly recommend checking for firmware regularly. Every new firmware version introduces new enhancements that will improve the performance of your hardware. If you would like to learn more about the difference between firmware 3.1 and 4.0, please check out this article.

You'll see the 'FMW' letters alongside your beacons' unique Id in the Kontakt.io Proximity Web Panel go light blue, to inform you that there is a new firmware version available for your beacons.

NOTE When you're ready to update to firmware 4.0+, please remember to turn off shuffling before doing so. 

Once you hover your mouse cursor over it, you will get more details about this update:

frimwareav.jpg

You will need also to use our mobile Admin App to update your beacons.

Here are the steps to follow:

  1. Get the latest version of our Android Admin App or iOS Admin App, if you haven’t already done so.
  2. Bring your mobile into range of any beacons you want to check or update.
  3. Tap on a beacon to see whether firmware upgrade is available for this particular unit.
  4. Click the Firmware Update Available on the bottom of your screen, and the firmware will download and install automatically on that beacon.

Upgrading to firmware 4.0

Firmware 4.0 introduces a lot of changes in how Kontakt.io beacons work. Beacons with this firmware gain all of Kontakt.io Secure features. You can enable on them Secure Shuffling and configuring them requires the use of the Secure Communication protocol.

If you don't turn on Secure Shuffling, beacons with firmware 4.0 will work the same way in end-user application that rely on iBeacon or Eddystone advertising packets. But because of the fact the Secure Communication is used exclusively on firmware 4.0, configuring beacons with this firmware requires our latest Administration Apps or apps based on the newest version of Kontakt.io SDKs.

This process can not be reverted, so make sure your solution is ready to work with this firmware version. Since support for older firmware versions is no longer available it is recommended that you upgrade the firmware of your beacons if they are below 4.0

Beacon Pro firmware upgrade

NEWThere is a new firmware version for Beacon Pro: 1.9

The update to firmware button will be available at the top of the details view. Simply click it to start the firmware update. Please make sure that the beacon is in close range of your device in order to ensure that there is a strong and stable connection to the beacon.

Please note that this process could take a couple of minutes. It is also possible to upgrade the firmware of your Beacon Pro with the iOS administration app.

Bulk Firmware Upgrade

NOTE Bulk upgrade is a feature reserved for beacons with Infrastructure Management plans, that will be available to all for free until the end of 2017.

To upgrade the firmware all of your beacons, just go to Bulk, and click on the top where it says "pending configuration" and you will get the option to choose Firmware updates, and click 'Start Bulk Management'. This process would take more time as more beacons need to be updated, so please make sure that your device doesn't go into sleep mode.

Troubleshooting:

  • If an outdated Beacon is not registering on the Admin App, try getting closer to the Beacon (e.g. equivalent to a near proximity trigger).
  • Make sure you keep your Smartphone in range of the Beacons while performing the update. You need to maintain a stable link with the Beacon for the duration of the upgrade.
  • If you receive “Unknown ATT error” on the iOS application app, when trying to configure you beacon Pro after upgrading its firmware, please force restart your iOS device following these instructions.
- 2017-10-18 18:24:35 UTC
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