Kontakt.io Customer Care* is our new premium service. Specially tailored to cover the needs of our clients that require a more personalized technical support and that are interested in taking continuous care for their beacons.
Customer Care starts with a 1-year plan, but you can choose to get your premium service for the amount of time it best suits your project. You will get additional benefits starting in 2 years subscriptions.
*Available only for new beacon purchases.
- Email support with guaranteed 2-hour first response time during our business hours
- Phone support by request (call back service) during our business hours
- Onboarding for any Kontakt.io product or tools [by request]
- Solution Audit (UX/UI-focus) by CS-Engineer [by request]
- Dedicated Customer Support Specialist [by request]
- Direct escalation to Engineering Management
- 99,5% uptime guaranteed for Kontakt.io Cloud
Everything included in the first year of subscription plus Extended Warranty. The extended warranty provides a warranty of your beacons for the complete duration of your subscription (Kontakt.io beacons default warranty is 1 year).
This means that if one of your beacons fails while your subscription is active, we will replace it completely free of charge, covering the shipping cost as well. If the given beacon model is no longer available, the beacon will be replaced with the newest generation beacon with the exact same configurations, casings, and labeling.
The warranty excludes batteries, but our Technical Support team will evaluate case by case.