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Add devices by claiming your Kontakt.io Order ID

  • Updated

When you receive an order from Kontakt.io, you must add the devices to your Kio Cloud account. This process is commonly referred to as claiming an Order ID. An Order ID can only be claimed once by a single account. Once claimed, the devices are added to your Kio Cloud account.

If you are integrating with Cisco Spaces, Kontakt.io orders are claimed in your Cisco Spaces account. Learn how to claim an Kontakt.io order in Cisco Spaces.

Important

To claim an order, you must be assigned to the Device Management Administrator or Inventory Manager role. Learn more about roles.

You'll need the Kontakt.io Order ID provided on the Quick Start Guide included in the order packaging. The Order ID is also provided in your order confirmation emails.

  1. From a web browser, sign in to your Kio Cloud account. There are two types of accounts. If you've engaged with the Kontakt.io team to activate the solution-based apps, such as Asset Tracker, Staff Safe, or Workspace Insights, you will have a Tenant account type.

    For a Tenant account type, go to your account's unique URL: Example: https://[Tenant ID].app.cloud.[us or uk].kontakt.io

    For a Non-Tenant account type,sign in to the account for your geographic region:

    For accounts in the United States or North America countries, go to https://cloud.kontakt.io.

    For accounts in the UK, EU and other European countries, go to https://app.cloud.uk.kontakt.io

  2. From your Konakt.io Launchpad, select Device Management 2.0.

  3. From the Add Devices menu, select Claim Order > enter your Kontakt.io Order ID exactly as it appears (it's case sensitive) > select Claim order.

    All of the order's devices are added to the account at once.

    Add devices to Kio Cloud by claiming order

    Receive a wrong Order ID error?

    First, verify the Order ID is entered exactly as it appears. It's case sensitive and must contain all characters.

    If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management 2.0 > select Tags or Infrastructure. From the list, verify the Order ID does not already exist. If it does not exist, it may have already been claimed from a different Kio Cloud account.

    If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.

Your Kontakt.io devices have been added to your Device Management inventory and are ready to be deployed and installed!

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