When you receive an order from Kontakt.io, you must add the devices to your Kio Cloud account. This process is commonly referred to as claiming an Order ID. An Order ID can only be claimed once by a single account. Once claimed, the devices are successfully added to your Kio Cloud account.
Important
If you are integrating with Cisco Spaces, Kontakt.io orders are claimed in your Cisco Spaces account. Learn how to claim an Kontakt.io order in Cisco Spaces.
You'll need the Kontakt.io Order ID that is located on the Quick Start Guide included in the order packaging and included in the order confirmation emails. Please do not add devices until the order shipment is received.
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Sign in to Kio Cloud.
If you don't have an account yet, you'll need to register for one before you can proceed.
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From the Launchpad, select Device Management 2.0.
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From the Add Devices menu, select Claim Order > enter your Kontakt.io Order ID exactly as it appears (it's case sensitive) > select CLAIM ORDER.
All of the order's devices are added to your account at once.
Receive a wrong Order ID error?
First, verify the Order ID is entered exactly as it appears. It's case sensitive and must contain all characters.
If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management 2.0 > select Beacons or Gateways. From the list, verify the Order ID does not already exist. If it does not exist, it may have already been claimed from a different Kio Cloud account.
If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.
Your Kontakt.io devices are ready to be deployed and installed!