Skip to main content

Step 1: Kio Cloud account & add devices

  • Updated

When you receive a Kontakt.io order, the first step is to create a Kio Cloud account or sign in to your account and then add the order's devices to your account.

If you already have a Kio Cloud account, you'll only need to add the devices to your account.

Create a Kio Cloud account

  1. From your web browser, go to https://cloud.kontakt.io/register > enter your account profile information > select CREATE ACCOUNT.

    A Kio Cloud account activation is sent to your email address. It may take a few minutes for the email to arrive.

    registration.png

  2. From the Kio Cloud email, select VERIFY YOUR ACCOUNT.

    If you did not receive the email, please check your Junk/Spam folder - the email is sent from hello@kontakt.io. If you need additional assistance, please submit a request to our support team.

    verify-account.png

Add devices to your Kio Cloud account

When you receive an order from Kontakt.io, you need to add the order's devices to your Kio Cloud account. Which is also commonly referred to as claiming an order.

You'll need your Kontakt.io Order ID. You can find the Order ID on the Quick Start Guide card included in the order packaging and is also included in the order and shipment confirmation emails. Please do not add devices until you've received the order shipment.

  1. Sign in to Kio Cloud > from the launchpad, select Add Devices.

  2. Enter your Kontakt.io Order ID exactly as it appears (it's case sensitive) > select ADD DEVICES. All of the order's devices are added to your account at once.

    add-devices.png

    Note

    Receive a wrong Order ID error?

    First, verify the Order ID is entered exactly as it appears. It's case-sensitive and must contain all characters.

    If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management > from the list of devices, see if the Order ID already exists. If it does not exist, the Order ID may have already been claimed from a different Kio Cloud account.

    If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.

Now that your devices are added, the next step is to set up and install your Kontakt.io devices.

Related articles