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Portal Light bulk setup and install instructions

  • Updated

If you have a handful to hundreds of Portal Lights to get ready for use, Kontakt.io recommends completing the following bulk setup and install steps.

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What's required before you begin

  • Portal Light(s) are added to your Kio Cloud account. When you receive a Kontakt.io order, you need to add the order's devices to your Kio Cloud account. If you don't have a Kio Cloud account, please do so now to add your devices.

  • Kio Cloud Smart Location is setup.

  • Onsite WiFi access. Mobile WiFi Hotspot (recommended) or WiFi Access Point with administrator permissions.

  • Planned install location meets the Portal Light placement guidelines.

  • Local WiFi network settings. The network the Portal Lights will connect to at their install locations.

    Not required If Kontakt.io pre-configured your Portal Lights with the network settings. Pre-configuration is requested at the time an order is placed.

  • Portal Light network requirements are met.

  • Kio Setup Manager app installed on your mobile device.

    Download from the App Store or Google Play Store

  • Mobile device app requirements

    Apple iPhone or iPad: iOS version 11 or later

    Android phone or tablet: version 5.0 or later

    Bluetooth enabled (on)

    Internet connection

Important

Deploying both Portal Lights and Portal Beams? First, set up and install each Portal Light and then the Portal Beams.

Step 1: Configure Portal Lights' WiFi network

If Kontakt.io pre-configured your Portal Lights with the facility's WIFi network settings, you can skip this step.

  1. Power on each Portal Light (daisy chain or use of the Portal Light passthrough outlet is recommended).

  2. First, you'll configure your WiFi Hotspot or Access Point with the default Kontakt.io network. This step provides the network connection required to allow the Portal Light to download its local WiFi network settings from Kio Cloud.

    Add the below Kontakt.io network to your mobile WiFi hotspot or Access Point.

    SSID: kontaktDeployment

    Password: LTPGjjwp256

    Network security: WPA, WPA2-PSK, WEP

    WiFi Frequency: 2.4 GHz

    Important

    If a Portal Light LED status indicator remains RED, this indicates it could not connect to the kontaktDeployment network. Please verify the settings are correct and that it's set to a 2.4 GHz network.

  3. Sign in to Kio Cloud > select  Device Management > select Gateways.

  4. From the list, select each Portal Light > select Bulk Edit.

  5. Enter the facility's local WiFi network settings (network the Portal Lights will connect to at their install locations) > select Save. This network is commonly referred to as the custom network.

    • Network Authentication:  Personal (WPA; TKIP & AES), Enterprise (WPA2; TKIP & AES), Open WiFi (WEP; Open &Shared)

    • Network Name:  SSID; case sensitive

    • Network Password:  passphrase (network password); case sensitive

    • Alias: for information purposes only

  6. Wait for up to  5 minutes.

    Each Portal Light synchronizes with Kio Cloud to download the local (custom) WiFi network settings.

    A Portal Light's LED indicator blinks Blue > Green > Blue > and ends with solid GREEN when it successfully connects to the local WiFi network.

    If after 5 minutes its RED LED indicator is blinking, this indicates it failed to connect to the network. From Kio Cloud, verify its WiFi network settings are correct.

    If the settings are correct, verify the Portal Light network requirements are met to allow its connection to Kio Cloud and an NTP time source. Its LED status indicator may also provide insight into the issue.

Step 2: Install each Portal Light

Now that each Portal Light is connected to the local WiFi network, they're ready to be installed.

Important

This step must be completed at the Portal Light install location.

  1. Power on the Portal Light - plug into a standard grounded outlet.

  2. From your mobile device, open the Kio Setup Manager app app-icon.png > sign in with your Kio Cloud username and password.

  3. Tap Install devices > tap Portal Light Bulk Setup > and bring your mobile device close to the Portal Light.

    When the app detects the Portal Light, the app guides you through the steps.

    Tip

    Have a problem with the app not finding a device, shows out of range and you are nearby, or it's not allowing you to perform an action?

    From your mobile device, turn Bluetooth OFF and then ON again. Wait for the app to establish its connection to the Portal Light.

  4. Verify the Portal Light LED is a solid green, which indicates it's connected to the local WiFi network. It's now ready for use and actively communicating to Kio Cloud.

    If its LED remains RED, this indicates it could not connect to the local WiFi network. From Kio Cloud, verify its network settings are correct.

    You can also refer to the Portal Light LED indicators.

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