A Portal Light has a visual colored LED that identifies its current status. When its LED is a solid green. it's operating as expected. Refer to the below table when its LED is blue, red, or orange or is not illuminated.
LED Color |
LED pattern |
Status |
Recommended action |
|---|---|---|---|
Not illuminated (no color) |
None |
Portal Light is not powered on. |
Verify it's properly plugged into a standard grounded outlet and the outlet has power. |
GREEN |
Solid |
|
No action required. |
BLUE/GREEN |
Blinking |
Over-the-air (OTA) firmware update in progress. |
Do not unplug the Portal Light during a firmware update; this may cause the device to become inoperable. |
ORANGE |
Blinking |
Time synchronization in progress. Receiving UTC time update from NTP time source. |
If the LED continues to blink for an extended period of time, this indicates it failed to receive a UTC time update. Verify with your IT staff the below port is open. Port UDP 123: allows Portal Light to connect to external NTP time source (pool.ntp.org; time-google.com). |
ORANGE |
Solid |
Connected to WiFi network, but in an error state and not operating as expected. |
Submit a support request. Our support team will identify the cause to resolve the error state. |
RED |
Solid |
When first powered on, illuminates for up to 5 seconds. Failed to connect to WiFi network. |
From Kio Cloud, verify its WiFi network name (SSID) and password are correct. Verify the Portal Light network requirements are met. |