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Add devices to your Kio Cloud account

  • Updated

When you receive an order from Kontakt.io, you need to add the order's devices to your Kio Cloud account. This is also known as claiming an order.

You'll need your Kontakt.io Order ID. You can find the Order ID on the Quick Start Guide card included in the order packaging and is also included in the order and shipment confirmation emails. Please do not add devices until you've received the order shipment.

  1. Sign in to Kio Cloud > from the launchpad, select Add Devices.

  2. Enter your Kontakt.io Order ID exactly as it appears (it's case sensitive) > select ADD DEVICES. All of the order's devices are added to your account at once.

    add-devices.png

    Note

    Receive a wrong Order ID error?

    First, verify the Order ID is entered exactly as it appears. It's case-sensitive and must contain all characters.

    If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management > from the list of devices, see if the Order ID already exists. If it does not exist, the Order ID may have already been claimed from a different Kio Cloud account.

    If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.

Important

After the devices have been added, only the account owner (Superuser) can view and edit the new beacon devices. If you have users that need to view or edit these beacons, you'll need to give them access.

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