Commonly, the cause of this error is that Kio Cloud does not recognize the Order ID or the Order ID has already been used.
First, verify the Order ID is entered exactly as it appears. It's case-sensitive and must contain all characters.
An Order ID commonly includes both lower and uppercase letters and may include other characters.
For example, if the Order ID is KNKT-fRzRq
Correct ...when entered as
Not correct...will result in an error message
If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management > from the list of devices, see if the Order ID already exists. If it does not exist, the Order ID may have already been claimed from a different Kio Cloud account.
If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.