Unique to beacon devices, a user requires sharing permissions to view or edit devices. The user assigned to the Superuser role (account owner) can set device sharing permissions for all devices. A user assigned to an Admin role is limited to set sharing access for the devices that have been shared with them by the account Superuser.
A common troubleshooting issue is that a user cannot see a beacon device, either from Kio Cloud or the Kio Gateway Installer app or by using their API key, which is commonly due to they do not have shared access to the device.
From the Kontakt.io Launchpad, select Device Management.
You can share a single or multiple devices.
To share a single device or verify if a user has shared access: from the list, select the device ID/Name.
To share multiple devices: from the list, select each device the user requires access to > select BULK EDIT.
Select the SHARING tab > select the option that applies to the user.
Change Owner (Assign to subordinate): a device can only have one owner. An owner has permission to share, view, and edit a device.
Share with viewer permissions: user is limited to viewing the device.
Share with editor permissions: user can edit and configure the device.
Move to other company: should be used with caution and under the direction of Kontakt.io. When selected, moves the device to a different Kio Cloud account (company). When a device is moved, you're transferring ownership of the device and the device is removed from the current Kio Cloud account.
From the SHARE WITH field, enter the user's email address.
By default, the user has shared access to the device(s) forever. Optionally, you can set their access to expire on a specific date.
Select SAVE CHANGES.
The user now has shared access to the selected devices.
From each device's SHARING tab, you can view all users that have shared access and their permission.
For our developer community that integrates with the Kontakt.io APIs and SDKs, each Kio Cloud user has a unique API key that includes their shared device permissions.