When a setting update is made to Kontakt.io tags, Portal Beams (room sensor), or Anchor Beacons (reference beacon), they must synchronize to receive and apply the update to its local configuration. It's important that a device's local configuration is always in sync with its Kio Cloud configuration. In this article, you'll learn how to synchronize a device to receive pending updates with the Kio Setup Manager app.
Note
Portal Light devices automatically synchronize with Kio Cloud to receive and download configuration updates over their local Wi-Fi connection.
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You have a Kio Cloud user account and have access to the devices being synchronized.
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Kio Setup Manager app downloaded to your mobile device. Your mobile device must have Bluetooth enabled/on and an internet connection.
Download the app from the App Store or Google Play Store
If you have a Kio Cloud subscription and have multiple devices with a pending update, see How to synchronize pending updates for multiple devices at the same time.
While locally at the device, complete the following steps to allow the device to synchronize and receive its Kio Cloud pending updates.
Once synchronized successfully, a confirmation is automatically sent to Kio Cloud and the device's pending configuration is cleared.
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From your mobile device, open the Kio Setup Manager app > sign in with your Kio Cloud username and password.
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Bring your mobile device within Bluetooth range of the device to update.
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From the bottom menu tap Devices.
By default, the Nearby devices tab is displayed.
My Nearby Devices list those devices within Bluetooth range of your mobile device.
My Devices tab lists those devices that are not currently within Bluetooth range of your mobile device.
Other Nearby Devices list those devices within Bluetooth range that you to do not have access to or are not associated to the Kio Cloud account.
A visual indicator is displayed to the left of each device requiring attention.
Visual indicator
Orange sync icon
: indicates the device has a pending Kio Cloud configuration update.
Blue arrow up icon
: indicates a firmware update is available.
Tip
Have a problem with the app not finding a Kontakt.io device or it's not allowing you to perform an action? From your mobile device, turn Bluetooth OFF and then ON again. Wait for the app to establish its connection to the device. Also, be sure you have the latest app version. Allowing automatic app updates is recommended.
If this does not resolve the issue, close the Kio Setup Manager app and any other open apps using Bluetooth. Then reopen the Kio Setup Manager app.
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Tap the device to be synchronized > tap Pending Configuration > tap Apply.
The update is automatically downloaded to the device, which can take a few minutes. During the update, your mobile device must remain within Bluetooth range of the device.
The Kio Setup Manager app Bulk Edit-Manage feature provides a method to set all devices within Bluetooth range to receive and apply pending Kio Cloud configuration updates. During a bulk update, the app updates one nearby device at a time and then continues to the next nearby device.
Note
Use of the Bulk Manage feature requires a Kontakt.io Kio Cloud subscription.
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From your mobile device, open the Kio Setup Manager app > sign in with your Kio Cloud username and password.
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From the bottom menu, tap Bulk Edit (Android) or Bulk Manage (iOS) > tap Start Bulk Configuration (Android) or Start Bulk Management (iOS) > the app searches for nearby devices to begin the bulk updates.
This process may take time to update each nearby device. Be sure that your mobile device does not enter sleep mode during the bulk update.