A Portal Light has a visual colored LED that identifies its current status. When its LED is a solid green, it's operating as expected. Refer to the below table when its LED is blue, red, or orange (yellow-orange amber) or is not illuminated.
LED Color |
LED pattern |
Status |
Recommended action |
---|---|---|---|
Not illuminated (no color) |
None |
Portal Light is not powered on. |
Verify it's properly plugged into a standard grounded outlet and that it has power. If plugged into a GFCI outlet, complete a reset and verify the outlet has power. |
GREEN |
Solid |
Operating as expected.
|
No action is required. |
BLUE/GREEN |
Blinking |
Over-the-air (OTA) firmware update in progress. |
Do not unplug the Portal Light during a firmware update; this may cause the device to become inoperable. |
ORANGE (yellow-orange amber) |
Blinking |
Time synchronization in progress. Establishing a connection to its configured NTP time source to synchronize its local UTC time. |
If the LED continues to blink for an extended period, it cannot connect to the NTP time source or has failed to receive UTC time. If you have one to a few Portal Lights with this issue - locally at a Portal Light with this issue, reset its connection. Unplug the Portal Light for 20 seconds, then plug it back in. Wait a few minutes to see if it returns to a normal operating status (LED is GREEN). If the LED remains RED, see the Troubleshooting: Portal Light network connection issues. If you have a high percentage of Portal Lights in this state, see the Troubleshooting: Portal Light network connection issues. Your IT department will commonly help resolve this type of issue. |
ORANGE (yellow-orange amber) |
Solid |
Connected to Wi-Fi network, but in an error state and not operating as expected. |
Get in touch with the Kontakt.io support team by submitting a support request. They will identify the cause to help resolve this error state. |
RED |
Solid |
Portal Light failed to connect to its configured Wi-Fi network. When first powered on, it illuminates for up to 5 seconds. |
If you have one to a few Portal Lights with this issue - locally at a Portal Light with this issue, reset its connection. Unplug the Portal Light for 20 seconds, then plug it back in. Wait a few minutes to see if it returns to a normal operating status (LED is GREEN). If the LED remains RED, see the Troubleshooting: Portal Light network connection issues. If you have a high percentage of Portal Lights in this state, see the Troubleshooting: Portal Light network connection issues. Your IT department will commonly help resolve this type of issue. |