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Portal Light LED status indicator firmware version 2.96 or below

  • Updated

Important

Only applies to a Portal Light with firmware version 2.96 or below.

A Kontakt.io Portal Light has a visual colored LED that identifies its current status. When its LED is a solid green, it's operating as expected. Refer to the below table when its LED is blue, red, or orange (yellow-orange amber) or it is not illuminated.

Kontakt.io Portal Light

LED Color

LED pattern

What it means

Action to take

Not illuminated (no color)

None

Portal Light is not powered on.

Verify the Portal Light is properly plugged into a standard grounded outlet and that it has power.

If plugged into a GFCI outlet, complete a reset and verify the outlet has power.

GREEN

Solid

Operating as expected.

  • Connecting to the local Wi-Fi network.

  • Continuously scanning for BLE devices.

  • Sending received BLE device data to Kio Cloud every 60 seconds.

  • Downloading pending config updates from Kio Cloud. BLE devices within range, receive and synchronize pending setting updates.

  • Connecting to NTP time source to synchronize its UTC time.

No action required.

BLUE/GREEN

Blinking

Over-the-air (OTA) firmware update in progress

Do not unplug the Portal Light during a firmware update; this may cause the device to become inoperable.

ORANGE

(yellow-orange amber)

Blinking

Time synchronization in progress; establishing a connection to its configured NTP time source to synchronize its local UTC time

If the LED continues to blink for an extended period, it cannot connect to the NTP time source or has failed to receive UTC time.

If you have one to a few Portal Lights with this issue - locally at a Portal Light with this issue, reset its connection. Unplug the Portal Light for 20 seconds, then plug it back in. Wait a few minutes to see if it returns to a normal operating status (LED is GREEN). If the LED remains RED, see the Troubleshooting: Portal Light network connection issues.

If you have a high percentage of Portal Lights in this state, see the Troubleshooting: Portal Light network connection issues.

Your IT department will commonly help resolve this type of issue.

ORANGE

(yellow-orange amber)

Solid

Connected to Wi-Fi network, but in an error state and not operating as expected.

Submit a support request to the Kontakt.io Technical Support team for assistance.

RED

Solid

Portal Light failed to connect to its configured Wi-Fi network.

When first powered on, it illuminates for up to 5 seconds.

If you have one to a few Portal Lights with this issue - locally at a Portal Light with this issue, reset its connection. Unplug the Portal Light for 20 seconds, then plug it back in. Wait a few minutes to see if it returns to a normal operating status (LED is GREEN). If the LED remains RED, see the Troubleshooting: Portal Light network connection issues.

If you have a high percentage of Portal Lights in this state, see the Troubleshooting: Portal Light network connection issues.

Your IT department will commonly help resolve this type of issue.

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