When you receive an order from Kontakt.io, you must add the order's devices to your Kio Cloud account. This is also known as claiming an Order ID. An Order ID can only be claimed once by a single Kio Cloud account.
You'll need the Kontakt.io Order ID. You can find the Order ID on the Quick Start Guide card included in the order packaging and the order and shipment confirmation emails. Please do not add devices until the order shipment is received.
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Sign in to Kio Cloud > from the launchpad, select Add Devices.
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Enter your Kontakt.io Order ID exactly as it appears (it's case-sensitive) > select ADD DEVICES. All of the order's devices are added to your account at once.
Receive a wrong Order ID error?
First, verify the Order ID is entered exactly as it appears. It's case-sensitive and must contain all characters.
If this does not work, verify the Order ID was not previously used. An Order ID is a one-time use code. From your Kio Cloud account, go to Device Management > from the list of devices, see if the Order ID already exists. If it does not exist, the Order ID may have already been claimed from a different Kio Cloud account.
If you continue to receive an error message, submit a request to our support team. They'll help resolve the issue.