When you receive an order from Kontakt.io, you must add the order's devices to your Kio Cloud account. This is also known as claiming an Order ID. An Order ID can only be claimed once by a single Kio Cloud account.
You'll need the Kontakt.io Order ID. You can find the Order ID on the Quick Start Guide card included in the order packaging and the order and shipment confirmation emails. Please do not add devices until the order shipment is received.