Frequently Asked Questions
- Wrong Order ID
- Why aren't my beacons visible on the Kontakt.io Administration app?
- What is the range of each beacon?
- Smart Beacon Double Battery Pack
- Lithium batteries discharge curve
- How to check the battery level on your beacons
Kontakt.io Beacons
- How to check and upgrade the firmware of your Kontakt.io Beacons
- List of certificates for Kontakt.io devices.
- How to replace the battery in Kontakt.io Smart Beacon SB16-2 and SB18-3
- Beacon profile: iBeacon
- Beacon profile: Eddystone
- iBeacon Parameters: UUID, Major and Minor
Kontakt.io online Panel
- How to reset my account password for Kontakt.io Panel
- Map Setup in Panel
- Configuring Beacons in the Kontakt.io Panel
- Managing Kontakt.io Panel sub-accounts
- Moving beacons between sub-accounts
- Moving Beacons into a different account
Kontakt.io Gateways
- How to preview Portal Light detection results
- How to setup Portal Light (Panel and network configuration)
- Portal Light - Internet access requirements
- Portal Light - LED statuses
- How to setup Portal Light WiFi network using iOS Admin App
- How to setup Portal Light WiFi network using Android Admin App
Kontakt.io Admin Apps
- App crash after clicking on Smart Badge
- Where can I download the latest version of Kontakt.io Admin Apps?
- Why do I need Administration Apps?
- Kontakt.io Android Administration App
- Synchronizing Beacon config changes (iOS)
- 3rd Party BLE scanner app
Kontakt.io Basics
Developers
Kontakt.io Secure
- Overview - Kontakt.io Secure for Beacons with firmware 4.0+ (firmware preceeding the 1.x and 2.x from 2019 and 2020)
- Frequently Asked Questions about Kontakt.io Secure
- Kontakt.io Secure vs. Kontakt.io Standard
- Kontakt.io Secure Communication
- Kontakt.io Secure Shuffling
- Kontakt.io Standard for Beacons with firmware 3.1 and older