Still unable to view beacons on mobile app
Answered"Having registered my new beacons on the web portal, I downloaded the mobile app and signed in with my new account but cannot see the devices.
I also cannot add them in the app as the order number has already been used when adding them in the web portal.
Can anyone advise?"
and received this reply:
Adrian Ziobro
Nonetheless, if you log to the same account in the app you should see beacons from that order on you devices list. However, if you were already logged in, you may need to refresh the view (pull down on the list)."
-
I also have this problem. I can see the beacons fine in the web panel but not in the 'My Devices' tab of the Android application.
The devices DO show up in the 'Nearby Devices' list.
I am logged in as the same person in both places.
I don't know if its relevant but I have shared my devices with a colleague with editor permissions.
0 -
@Damion
It would be better to keep all conversation in the same place, rather than sending pieces of informations via different channels, creating multiple posts, etc. In your case it looks like you have Beacons HD18-3, which are not supported in the iOS app yet. New version of the app is coming soon.@Matind
Please pull-to-refresh on the list of your devices or log out and log back in.0 -
Hi, refreshing and logging out and in has not helped. I still cannot see my devices.
I have tried in both the old and new application.Martin
0 -
Martin - Since you also have Beacons HD18-3, the answer is the same - support in mobile apps for this type of beacons is coming soon
0
Please sign in to leave a comment.
Comments
4 comments