Still unable to view beacons on mobile app

Answered

Damion Daly

• 19 March 2018 14:22

3 days ago I raised this on the forum:

"Having registered my new beacons on the web portal, I downloaded the mobile app and signed in with my new account but cannot see the devices.
I also cannot add them in the app as the order number has already been used when adding them in the web portal.
Can anyone advise?"
 
and received this reply:
 
Adrian Ziobro

"Order ID is a one-time-use code - once you use it to assign beacons to an account, you can use it for the second time to assign them somewhere else. But you can always log in to the original account ad move your beacons to a different account from there.
Nonetheless, if you log to the same account in the app you should see beacons from that order on you devices list. However, if you were already logged in, you may need to refresh the view (pull down on the list)."

 

This is no use, as the order number cannot be used again.  The beacons are viewable on the web app but only on the 'Nearby' tab on the mobile app.  On the mobile app I cannot do anything with them as it says I am not the owner, even though I am logged in as the same user who added them on the web.  Can someone help resolve please?

 

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  Martind

  • 20 March 2018 19:48
  • Edited

  I also have this problem.  I can see the beacons fine in the web panel but not in the 'My Devices' tab of the Android application. 

  The devices DO show up in the 'Nearby Devices' list.

   I am logged in as the same person in both places.

   I don't know if its relevant but I have shared my devices with a colleague with editor permissions.

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  Adrian Ziobro

  • 21 March 2018 07:29

  @Damion
  It would be better to keep all conversation in the same place, rather than sending pieces of informations via different channels, creating multiple posts, etc. In your case it looks like you have Beacons HD18-3, which are not supported in the iOS app yet. New version of the app is coming soon.

  @Matind
  Please pull-to-refresh on the list of your devices or log out and log back in.

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  Martind

  • 21 March 2018 08:10

  Hi, refreshing and logging out and in has not helped. I still cannot see my devices.
  I have tried in both the old and new application.

  Martin

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  Adrian Ziobro

  • 23 March 2018 08:53

  Martin - Since you also have Beacons HD18-3, the answer is the same - support in mobile apps for this type of beacons is coming soon

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