Submit a request

Please provide the details of your request. A member of our support team will respond as soon as possible.

Please enter your phone number with a country code. Only digits are allowed.

Please provide one or more of your beacons Unique IDs or MAC addresses separated with a comma.

Please enter the alphanumeric code of your order.

Please provide your Kio Cloud account email address. You can also provide your Panel (legacy cloud platform) email address.

I hereby declare that I have familiarized myself with’s Privacy Policy ( and’s Information Clause ( I give consent to my personal data processing and storage by for purposes of providing you with technical support. I agree to be contacted via a mail or a phone call in order to solve my issue. I understand that I have the right to withdraw my consent at any time.

Add file or drop files here