Manage Alert Rules

Use the Alert Rules list to review, edit, copy, enable, disable, or delete Alert Rules.

Each rule shows its status, name and severity, the locations and staff it covers, its conditions, how people are notified, and when it was last updated. Use this page to keep alert coverage and notifications up to date as your staff, locations, responders, or response workflows change.

To create a new rule, see Create an Alert Rule.

Before you begin

• You're assigned to the Staff Safe Administrator role. Roles are managed by those assigned to the User Management Administrator role.

View and find Alert Rules

1. From your Kontakt.io Launchpad, select Staff Safe.
2. From the Settings menu, select Alert Rules.
3. Review the Alert Rules list.

Each rule shows:

• Status: A toggle that enables or disables the rule, with Enabled or Disabled under it. Disabled rules are grayed out.
• Name: The rule name, with its severity and alert type (Button click) under it. Select the name to open the rule on its Summary step, where you can review and edit it.
• Locations: What the rule covers: either the campuses, buildings, and floors, or the departments, depending on which option the rule uses.
• Applies to: The staff, Staff Roles, or Staff Groups covered by the rule.
• Conditions: The Smart Badge button that activates an alert: Any button, Red button, or Blue button.
• Notifications: How people are notified: Email, SMS, Phone call, or Webhook, plus Banner (sound and banner in the web app, Critical rules only) and Push (the Kio Staff Safe Alerts app). Reminders appears under them when the rule has reminders. See About Alert Rules actions and notification recipients.
• Updated: When the rule was last changed, and by whom. A Created column is also available; it is hidden by default.
• Actions: Icons to edit, duplicate, or delete the rule.

You can choose which columns to show, and reorder or resize them.

Use Search to find a rule by name. Use Filters to show rules by Status (Enabled or Disabled) or Alert Type.

Edit an Alert Rule

1. From your Kontakt.io Launchpad, select Staff Safe.

2. From the Settings menu, select Alert Rules.

3. From the list, locate the rule > select its Alert Name or its Edit icon. The rule opens on its Summary step.

4. On the card for the section you want to change, select the edit (pencil) icon to go to that step. You can also move between steps with the stepper across the top, or with Back and Next.

   Settings you can update include:

   • Alert Name, description, or severity
   • The staff, Staff Role, or Staff Group the rule applies to
   • Locations, or the departments the rule covers
   • The button event that activates an alert
   • Notification methods and recipients
   • Reminders

5. Once complete, select Save. Save stays unavailable until you change something; if you undo every change, it's unavailable again.

6. In the Update "[rule name]"? dialog, review the sections that will be updated, then select Update rule. The dialog also says whether the rule is currently enabled, in which case the changes take effect immediately. To go back, select Keep editing.

Changes apply to alerts activated after you save the rule. Alerts already activated are not changed.

To leave without saving, select Cancel, then select Discard changes. The dialog lists the sections whose changes will be lost.

Whether a rule is enabled is not set while editing it. Use the Status toggle in the Alert Rules list — see Enable or disable an Alert Rule.

Copy an Alert Rule

Copy an Alert Rule when you want to create a similar rule without starting from scratch — for example, the same response pattern at a second campus.

1. In the Alert Rules list, find the rule you want to copy.

2. In the Actions column, select the Duplicate icon.

   The copy is saved immediately, named after the original with "Duplicate" added to the end. Reminders are not copied. The copy has the same status as the original, so a copy of an enabled rule is enabled as soon as it is saved.

3. Select the copy's name to open it on its Summary step, and review each section, especially:

   • Alert Name
   • Locations, or the departments the rule covers
   • The staff, Staff Role, or Staff Group the rule applies to
   • Notification methods and recipients

4. Add any reminders the copy needs.

5. Select Save, then select Update rule.

Update anything that should be different — a copied rule that keeps the original's recipients notifies the wrong responders for its new location.

Enable or disable an Alert Rule

When an Alert Rule is enabled, alerts are activated when the condition set in the rule is reached.

You can disable an Alert Rule when you do not want alerts to be activated. This is helpful during short-term conditions, such as during the initial system deployment phase or during a planned Wi-Fi network outage.

1. From your Kontakt.io Launchpad, select Staff Safe.

2. From the Settings menu, select Alert Rules.

3. Find the rule in the list. In its Status column, set the toggle to enable or disable the rule.

   

4. In the confirmation dialog, review what the rule covers, then select Enable rule or Disable rule. To leave the rule as it was, select Cancel.

   The dialog is titled "Enable “[rule name]”?" or "Disable “[rule name]”?". It summarizes the rule's Applies to, Locations, and Notifications, and explains the effect: "Monitoring starts immediately. Alerts and notifications will be sent whenever this rule's conditions are met." or "Monitoring stops immediately. No one will be alerted or notified when this rule's conditions are met until it's enabled again."

   

   The rule then shows Enabled or Disabled under its toggle. Editing a rule does not change its status. A rule stays enabled or disabled until you change this toggle.

Reduce your own alert notifications without disabling a rule

If you want to receive fewer notifications from locations outside your area of responsibility, do not disable Alert Rules — disabling a rule turns off alerting for everyone at those locations. Instead, work with your User Management Administrator to ensure your user profile is set to only the campus or campuses you want to receive alerts for. This narrows the alerts you receive while keeping Staff Safe fully operational at every location.

If the wrong people are being notified — rather than too many — that is set in the rule's Actions, where recipients can be changed without affecting coverage.

Do not modify or disable an Alert Rule unless the change has been coordinated with the Staff Safe administration team for the applicable location — these rules affect Staff Safe alerting for the locations within the rule, not just the individual making the change.

Delete an Alert Rule

Delete a rule only when it is no longer needed. Disabling is the safer choice for anything temporary.

1. In the Alert Rules list, find the rule you want to delete.
2. In the Actions column, select the delete icon.
3. Confirm the deletion.

Deleting a rule does not affect alerts that were already activated.

If the deleted rule was the only rule covering a group of staff at a location, their badge presses no longer activate alerts. Before deleting, confirm another enabled rule covers the same staff and locations.

Result

Your Alert Rules list reflects the current alert setup. An enabled rule activates alerts when a covered staff member presses the configured button at a covered location; a disabled rule stays in the list but activates nothing until it is enabled again.

If a badge press did not reach responders, see Troubleshooting: Alert not activated.