Staff Safe Alert Rules define the conditions that trigger staff duress alerts. When the condition set in an Alert Rule is met, the rule activates a new alert and notifications are sent. These conditions include the Smart Badge button event (blue, red, or any button), the staff the rule applies to, the location monitored by the rule, and actions. Actions specify who receives alert notifications and the notification method. Notifications can be sent via email, SMS text, or through a Webhook to a third-party system. Webhooks are configured in Company Settings and assigned to Alert Rules.
Note: To view and manage Alert Rules, you must be assigned to the Staff Safe Administrator role. Roles are managed by those assigned to the User Management Administrator role.
Alert Rule settings
Each rule is configured with the following settings.
| Category | Settings |
|---|---|
| General |
Alert Name: Uniquely identifies the rule. Recommended to define a standard naming convention. For example, Campus name or building. location, type of alert, staff type (role, group) as "Main Campus Critical Nurses Only" Alert Description (optional): For information sharing purposes. Alert Severity: Options include: Critical, High, Medium, Low, and Info. Critical alerts provide Staff Safe banner and audio notifications. |
| Applies To | Identifies the staff, those wearing and assigned to a Smart Badge, the rule will monitor. Options include: specific Staff, Staff Role, or Staff Group. When the staff, included in the Applies To setting, activates an alert from their badge the rule immediately triggers a new alert and sends alert notifications that are defined within the rule's Actions. |
| Locations | Identifies the locations the rule will monitor. For example, if you have multiple campuses and responders unique to each campus, assigning specific campus locations to a rule allows you to set the rule's actions (alert notification methods) to the specific location responders. |
| Conditions | The Smart Badge button event that will trigger an alert. Options include: Blue Button, Red Button, or Any Button. |
| Actions | Identifies how responders or other staff are notified when an alert is activated by a staff from their Smart Badge. An alert is required to be set to one action and multiple methods can be set. All alert notifications include the Alert Severity, Staff Name, and the location where the alert was activated including the campus, building, floor, and room. Available notification methods include: • Email — notifications sent to each email address. Be sure to include a subject and optionally add additional information to the message. • Text (SMS) — notifications sent to each mobile phone number. Phone numbers must include the country code (for example, for the US entered as 1-area code-xxx-xxxx). • Webhook — notifications sent to a third-party system. Webhooks are managed from Company Settings and commonly created and configured by IT staff or those responsible for integration. |
To allow those that receive alert notifications to view, acknowledge, and resolve an alert, they are required to be a Kio Cloud User assigned to a Staff Safe user role with permissions to alerts.
Create an alert rule
When creating a new alert rule, you'll be guided through the configuration steps.
From your Kontakt.io Launchpad, select Staff Safe.
From the Settings menu, select Alert Rules.
Select Create Alert > Button Click.
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You are guided through each step.
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Step 1: General: set the name to uniquely identity the rule and its severity level.
By default, the rule is in active status (ON) and monitors the configured conditions that will activate alerts. If you don't want alerts to be activated, such as during the setup phase, you can deselect Activate Alert Rule after saving. When you begin a testing or enter the go-live phase, the rule will be required to be enabled.
Step 2: Applies to: select the staff the rule will monitor.
Step 3: Locations: select the campus and or building locations the rule will monitor.
Step 4: Conditions: select the button event that triggers an alert.
Step 5: Actions: set how and who is notified when an alert is activated.
Step 6: Summary: verify all settings are correct. To edit a setting, select its edit icon.
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Once the six steps are complete, select Save.
Important: Once a new Alert Rule is active (ON), it's recommended to test activating alerts on a subset of badges following your organization's acceptance testing requirements.
Edit an alert rule
From your Kontakt.io Launchpad, select Staff Safe.
From the Settings menu, select Alert Rules.
From the list, locate the rule > select its Alert Name. Its profile is displayed.
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Select Edit > locate the setting being edited > select its edit icon.
To edit additional settings, select NEXT to advance to the next group of settings.
Once complete, select Save.
Enable or disable an Alert Rule
When an Alert Rule is enabled, alerts are activated when the condition set in the rule is reached.
You can disable an Alert Rule when you do not want alerts to be activated. This is helpful during short-term conditions, such as during the initial system deployment phase or during a planned Wi-Fi network outage.
Important: Disabling an Alert Rule turns off Staff Safe alerting for everything the rule covers — every location it monitors (campuses, buildings, and floors) and all of the staff it applies to. It does not simply stop notifications to one person: while the rule is disabled, no alerts are activated or sent, so staff at those locations may not receive help when they signal for it. Disable a rule only for a known, temporary reason, coordinate the change with your organization's Staff Safe administrators, and re-enable it as soon as the condition ends.
From your Kontakt.io Launchpad, select Staff Safe.
From the Settings menu, select Alert Rules.
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From the list, locate the rule > from its Status column, set the toggle switch to either enabled or disabled as illustrated below.
Reduce your own alert notifications without disabling a rule
If you want to receive fewer notifications from locations outside your area of responsibility, do not disable Alert Rules — disabling a rule turns off alerting for everyone at those locations. Instead, work with your User Management Administrator to ensure your user profile is set to only the campus or campuses you want to receive alerts for. This narrows the alerts you receive while keeping Staff Safe fully operational at every location.
Do not modify or disable an Alert Rule unless the change has been coordinated with the Staff Safe administration team for the applicable location — these rules affect Staff Safe alerting for the locations within the rule, not just the individual making the change.