Manage Alert Rules

Use the Alert Rules list to review, edit, copy, enable, disable, or delete Alert Rules.

Each rule shows its status, alert name, alert type, the staff it applies to, location, severity, conditions, and configured actions. Use this page to keep alert coverage and notifications up to date as your staff, locations, responders, or response workflows change.

To create a new rule, see Create an Alert Rule.

Before you begin

• You're assigned to the Staff Safe Administrator role. Roles are managed by those assigned to the User Management Administrator role.

View and find Alert Rules

1. From your Kontakt.io Launchpad, select Staff Safe.
2. From the Settings menu, select Alert Rules.
3. Review the Alert Rules list.

Each rule shows:

• Status: Whether the rule is enabled.
• Alert Name: The rule name. Select the name to open the rule.
• Alert Type: The type of alert the rule triggers. Staff Safe has one: Button Click.
• Applies to: The staff, Staff Role, or Staff Group covered by the rule.
• Locations: What the rule covers — either the campuses, buildings, and floors, or the departments, depending on which option the rule uses.
• Severity: The severity assigned to alerts triggered by the rule.
• Conditions: The Smart Badge button event that activates an alert.
• Actions: The notification methods and recipients configured for the rule. See About Alert Rules actions and notification recipients.

Use Search to find a rule by name or other searchable rule details.

Edit an Alert Rule

1. From your Kontakt.io Launchpad, select Staff Safe.

2. From the Settings menu, select Alert Rules.

3. From the list, locate the rule > select its Alert Name. Its profile is displayed.

4. Select Edit > locate the setting being edited > select its edit icon.

   Settings you can update include:

   • Alert Name, description, or severity
   • The staff, Staff Role, or Staff Group the rule applies to
   • Locations, or the departments the rule covers
   • The button event that activates an alert
   • Notification methods and recipients
   • Reminders

   To edit additional settings, select NEXT to advance to the next group of settings.

5. Once complete, select Save.

Changes apply to alerts activated after you save the rule. Alerts already activated are not changed.

Copy an Alert Rule

Copy an Alert Rule when you want to create a similar rule without starting from scratch — for example, the same response pattern at a second campus.

1. In the Alert Rules list, find the rule you want to copy.

2. In the Actions column, select the copy icon.

3. Review each step in the copied rule, especially:

   • Alert Name
   • Locations, or the departments the rule covers
   • The staff, Staff Role, or Staff Group the rule applies to
   • Notification methods and recipients
   • Reminders

4. Select Save.

The copied rule opens with the original rule settings pre-filled. Update anything that should be different before saving — a copied rule that keeps the original's recipients notifies the wrong responders for its new location.

Enable or disable an Alert Rule

When an Alert Rule is enabled, alerts are activated when the condition set in the rule is reached.

You can disable an Alert Rule when you do not want alerts to be activated. This is helpful during short-term conditions, such as during the initial system deployment phase or during a planned Wi-Fi network outage.

1. From your Kontakt.io Launchpad, select Staff Safe.

2. From the Settings menu, select Alert Rules.

3. From the list, locate the rule > from its Status column, set the toggle switch to either enabled or disabled as illustrated below.

   

Reduce your own alert notifications without disabling a rule

If you want to receive fewer notifications from locations outside your area of responsibility, do not disable Alert Rules — disabling a rule turns off alerting for everyone at those locations. Instead, work with your User Management Administrator to ensure your user profile is set to only the campus or campuses you want to receive alerts for. This narrows the alerts you receive while keeping Staff Safe fully operational at every location.

If the wrong people are being notified — rather than too many — that is set in the rule's Actions, where recipients can be changed without affecting coverage.

Do not modify or disable an Alert Rule unless the change has been coordinated with the Staff Safe administration team for the applicable location — these rules affect Staff Safe alerting for the locations within the rule, not just the individual making the change.

Delete an Alert Rule

Delete a rule only when it is no longer needed. Disabling is the safer choice for anything temporary.

1. In the Alert Rules list, find the rule you want to delete.
2. In the Actions column, select the delete icon.
3. Confirm the deletion.

Deleting a rule does not affect alerts that were already activated.

If the deleted rule was the only rule covering a group of staff at a location, their badge presses no longer activate alerts. Before deleting, confirm another enabled rule covers the same staff and locations.

Result

Your Alert Rules list reflects the current alert setup. An enabled rule activates alerts when a covered staff member presses the configured button at a covered location; a disabled rule stays in the list but activates nothing until it is enabled again.

If a badge press did not reach responders, see Troubleshooting: Alert not activated.