Instabug is the built-in tool for reporting bugs and issues in Kio mobile apps on both Android and iOS. Reports sent through Instabug include detailed logs and optional attachments, which help the Kontakt.io team quickly investigate and resolve issues.
Note
If you are experiencing an error preventing use of an app features the first troubleshooting step is to restart your mobile device—this will clear the app memory. If this does not resolve the issue, please report an Instabug report.
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Report an error notification or unexpected app behavior.
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Share screen recordings or screenshots of issues for faster troubleshooting.
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Provide logs directly from your mobile app session.
On iOS, Instabug requires activity tracking to be enabled:
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You’ll be prompted to allow this permission when you first install the app.
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If you denied the permission, you can enable it later in the your mobile device Settings for the Kio Setup (enable Debug mode).
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On the screen where you received an error or observed an issue, swipe two fingers from right to left.
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From the reporting menu, tap Report a bug.
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Follow the on-screen instructions to: Add a description. Optionally, you can also Start a screen recording or Take a screenshot.
Tip
Including a screen recording helps our team see exactly what you experienced.
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Submit your report (send arrow).
If you can’t access Instabug or an app isn’t responding, reach out to Kontakt.io Support.