A room is not appearing in the Room Matching list in Company Settings.
Rooms not drawn in Smart Location
Room Matching only shows rooms that exist in Smart Location. If a room has not been drawn on a floor plan, it does not appear here.
- Open Smart Location from the Kontakt.io Launchpad.
- Navigate to the relevant campus → building → floor.
- Confirm the room is drawn on the floor plan.
- If the room is missing, draw it and save, then return to Room Matching.
Wrong floor selected in the filter
Room Matching shows rooms for one floor at a time. If the floor filter is set to the wrong floor, the room will not appear.
- In Room Matching, check the floor filter.
- Select the correct floor.
Floor plan not uploaded
If a floor exists in Smart Location but has no floor plan, rooms cannot be drawn and will not appear.
- Open Smart Location and navigate to the affected floor.
- Confirm a floor plan has been uploaded and that the scale calibration is complete.
- If no floor plan is present, upload one and draw the rooms.
Room already matched
Matched rooms move to the Matched Rooms tab and do not appear in the All Rooms tab.
- In Room Matching, select the Matched Rooms tab.
- Confirm the room appears there.
- If you want to reassign or update the room, open its details from the Matched Rooms tab.