You signed in to Kio Entity Manager, but one of the actions you expected is missing from the Select Action screen. Which action is missing tells you what to check.
Activate Sticker Tag is missing on iPad
Activate Sticker Tag does not appear on iPad. The action is gated by hardware — iPad has no NFC reader — so it is hidden regardless of screen size. iPad mini also does not show the action.
To activate a Sticker Tag from iPad, use one of the following:
- Use Kio Setup Manager on the same iPad. KSM supports QR-based Sticker Tag activation.
- Use an iPhone, or an Android phone with NFC, signed in to the same Kio Cloud account.
Sticker Tag chooser is missing during Assign Tag to Asset on iPad
On iPad, the Assign Tag to Asset workflow opens directly on the Other Tag path. The Sticker Tag / Other Tag chooser is hidden because iPads have no NFC reader and use QR scanning for every tag type.
To scan a Sticker Tag from iPad:
- On the Select Action screen, tap Assign Tag to Asset.
- The workflow opens on the Other Tag path. Point the camera at the QR code on the side of the Sticker Tag — the Other Tag path on iPad accepts Sticker Tag models.
To get the tag-type chooser back, use an iPhone or an Android device for the workflow.
A workflow stalls before scanning
If a workflow opens but cannot start scanning, Bluetooth is most likely off.
- Turn on Bluetooth in your mobile device's OS settings.
- Return to Kio Entity Manager and start the workflow again. The app prompts whenever Bluetooth is required.
If the issue persists
If actions are still missing after the steps above, the cause may be at your user profile or Region level. Report the issue from inside the app — a two-finger swipe left from any screen opens the in-app bug reporter, which attaches app logs and device context automatically.
If you contact Kontakt.io support, include:
- A list of the actions you can see
- A list of the actions you expected to see
- Your platform (iOS or Android) and device model
- The Region you signed in to