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Claim and add devices with your Kontakt.io Order ID

  • Updated

When you receive an order from Kontakt.io, you must claim the Order ID to add the devices to your Kio Cloud account. Each Order ID is single-use and can only be claimed by one account.

Note

Integrated with Cisco Spaces? You must claim Kontakt.io orders from your Cisco Spaces account, not Kio Cloud.

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Things to know

  • To claim an order, you must be assigned to the Device Management Administrator or Inventory Manager role. Learn more about roles.

  • You'll need the Kontakt.io Order ID provided on the Quick Start Guide included in the order packaging. The Order ID is also provided in your order confirmation emails.

Claim an Order ID from Kio Cloud

  1. From a web browser, sign in to your Kio Cloud account.

    There are two types of accounts. If your organization's account has Kio Apps—such as Company Settings, Asset Tracker, Staff Safe, or Workspace Insights—this is a Tenant account type.

    For a Tenant account type, go to the account's unique URL: Example: https://[the account Tenant ID/name].app.cloud.[us or uk].kontakt.io

    For a Non-Tenant account type:

    For accounts in the United States or North America countries, go to https://cloud.kontakt.io

    For accounts in the UK, EU and other European countries, go to https://app.cloud.uk.kontakt.io

  2. From your Kontakt.io Launchpad, select Device Management 2.0.

  3. From the Add Devices menu, select Claim Order.

    If you do not see the Add Devices menu, this indicates you're not assigned to the Device Management Administrator or Inventory Manager role. Reach out to your Kio Cloud user administrator for assistance.

    Add devices to Kio Cloud by claiming order

  4. Enter your Kontakt.io Order ID exactly as it appears (it's case sensitive) > select Claim order.

    All devices from the order are added to your account and can now be deployed and installed.

Troubleshooting wrong Order ID error

If you receive a “wrong order ID” error:

  • Make sure the order ID is entered exactly as shown. It’s case sensitive and must include all characters.

  • Confirm the order hasn’t already been claimed—an Order ID is a one-time use code. From your Kio Cloud account, go to Device Management 2.0 > select the Tags or Infrastructure menu > verify if devices along with the Order ID are listed which indicates the order ID has been claimed. If the devices and the Order ID are not listed, the order may have been already claimed within a different Kio Cloud account.

Still having issues? Submit a request to our support team. They'll help resolve the issue.

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