When you receive an order from Kontakt.io, you must claim the Order ID to add the devices to your Kio Cloud account. Each Order ID is single-use and can only be claimed by one account.
Note: Integrated with Cisco Spaces? You must claim Kontakt.io orders from your Cisco Spaces account, not from Kio Cloud.
Before you begin
To claim an order, you must be assigned to the Device Management Administrator or Inventory Manager role. See About user access to Device Management.
You'll need the Kontakt.io Order ID. It's printed on the Quick Start Guide included in the order packaging, and in your order confirmation emails.
Claim an Order ID from Kio Cloud
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From a web browser, sign in to your Kio Cloud account.
There are two account types.
For a Tenant account, go to the account's unique URL:
https://[the account Tenant ID/name].app.cloud.[us or uk].kontakt.ioFor a Non-Tenant account, go to:
https://cloud.kontakt.io for accounts in the United States or North America.
https://app.cloud.uk.kontakt.io for accounts in the UK, EU, and other European countries.
From your Kontakt.io Launchpad, select Device Management.
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From the Add Devices menu, select Claim Order.
If you don't see the Add Devices menu, you're not assigned to the Device Management Administrator or Inventory Manager role. Contact your User Management Administrator.
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Enter your Kontakt.io Order ID exactly as it appears (it's case-sensitive), then select Claim Order.
All devices from the order are added to the account, and are then ready to deploy and install.
Troubleshooting: wrong Order ID error
If you receive a "wrong Order ID" error:
Make sure the Order ID is entered exactly as shown. It's case-sensitive and must include all characters.
Confirm the order hasn't already been claimed. An Order ID is a one-time-use code. In Device Management, from the Inventory menu select Tags or Infrastructure, and check whether the devices and Order ID are listed. If they are, the order is already claimed. If they aren't, a different Kio Cloud account may have claimed it.
If the issue continues, submit a request to the support team.