Kio Staff Safe is a discreet alerting and rapid incident response solution that supports your organization's duress response protocols. Your Kontakt.io Smart Badge empowers you to quickly activate an alert to signal for help when faced with a duress event or need assistance.
When you activate an alert from your Smart Badge, this signal for help immediately sends alert notifications to security and nearby staff. These notifications provide responders with your real-time location allowing them to intervene, de-escalate, and provide assistance when it matters the most.
Topics include:
A Kontakt.io Smart Badge only functions within your organization’s designated coverage areas. Designated coverage areas are defined by your organization and managed within Kontakt.io’s Kio Cloud platform. The BLE to Wi-Fi infrastructure gateway devices, such as Kontakt.io Portal Lights, are installed throughout the coverage areas that provide the required wireless connectivity and communication to the Kio Staff Safe solution. Your badge cannot activate alerts outside of your organization's designated coverage areas. For example, if you are at home or not within a designated coverage area, your location will not be known and alerts cannot be activated.
Important
Follow your organization's instructions to activate an alert. Each Smart Badge colored button may be associated with specific alert types as determined by your organization.
By factory default, an alert is activated by pressing a button three times. This triple-press action ensures intentional use to signal for help and reduces the chance of an accidental alert. Alternatively, badges can be configured by your organization to activate an alert with a single button press.
Press a button (defined by your organization) on your Smart Badge three times in quick succession
From the instant alert notifications, responders can quickly find you by knowing your real-time location, even when you are on the move.
It's important to wear your badge at all times when onsite.
Placement guidelines
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Button facing body
With the buttons facing your body, this helps to prevent accidental activation and ensures you can discreetly press a button in an emergency.
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Clear of other items
When the badge is not placed behind other accessories or obscured by clothing, this allows its wireless communication and ensures it’s easily accessible to activate a call for help.
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IR Sensor visibility
The IR Sensor, either located on the front, non-button side or the corner of the badge (Smart Badge 3), must always visible and not covered by other items. During an active alert, this little sensor allows responders to receive your real-time location with room-level certainty.
Example: Wear the badge horizontally behind a vertical badge to ensure the IR Reader is always visible.
Smart Badge 3: IR sensor is located in the corner and is visible regardless of the button side placement.
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Buttons facing body
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IR Sensor is fully visible and unobstructed
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Clear of other items
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Attached to the outside of your clothing
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Badge covered by clothing - placed in pocket or hidden under a jacket or shirt
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Badge obscured by other items - placed behind other objects makes it difficult to see or access
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Incorrect badge orientation - worn with buttons facing outward or IR Sensor covered
The following provide learning resources for staff wearing Kontakt.io Smart Badges.
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Kio Staff Safe Quick Start Guide
Provides instructions for activating a duress alert by pressing any button three times in quick succession, along with guidelines for wearing a badge.
The buttons that activate an alert, either the blue, red, or any button, and the number of presses may vary by your organization's deployment.
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Kio Staff Safe explainer video. Get a 2 minute overview of how it all works.
This video highlights a Portal Light infrastructure along with Smart Badges. Your deployment may vary to include third-party BLE to Wi-Fi gateways such as Cisco Access Points, and Kontakt.io Beam Minis or Portal Beams.
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