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Manage Rewards

Add the prizes for the current Raffle, record each winner, and mark prizes as redeemed when the winner receives them. For how Raffles, prize statuses, and Past Raffles work, see About Rewards.

Before you begin

  • You're signed in to Hand Hygiene with the Administrator role. Rewards is under Settings, which only the Administrator role has access to.
  • Your user account is linked to your staff profile, and the staff profile's Assigned Home Location has a department and campus. Rewards shows the Raffles for your own home campus. Without the link, the page shows Your user is missing configuration and is not connected with Staff with Department assigned, please contact your Administrator. See Link staff profiles to user accounts.

Manage prizes

Prizes are the items you offer in the current Raffle. Add and edit prizes any time before a winner is recorded against them.

When no Raffle is in progress, the Current Raffle section reads No current Raffle and Current Raffle has not started yet., and the Raffle title and Manage Prizes don't appear. When a Raffle is in progress but has no prizes, it reads No rewards found and Add your first reward in Manage Prizes dialog, with a Manage Prizes button.

Add a prize

  1. From the Kontakt.io Launchpad, open Hand Hygiene.
  2. Go to Settings > Rewards.
  3. In the Current Raffle section, select Manage Prizes.
  4. In Manage prizes, select + Add new prize.
  5. Enter a Prize title that staff will recognize (for example, "Coffee shop gift card $25").
  6. Select Save Prize.

The new prize appears in the prize list for the current Raffle.

Edit a prize

  1. In Manage prizes, select the edit icon on the prize's row.
  2. Update the Prize title.
  3. Select Save Prize.

Note: A prize can be edited only while its status is Available. Once a winner has been recorded against it, the edit icon is disabled and its tooltip reads "You cannot edit this prize. There is a winner assigned to it." To change the title after that, delete the prize and add a replacement.

Delete a prize

  1. In Manage prizes, select the trash icon on the prize's row.
  2. You are asked to confirm — Are you sure you want to delete this prize? Select Delete prize.

A prize can be deleted even after a winner has been recorded. In that case the confirmation names the winner before you select Delete prize.

Record a Raffle winner

Two routes open the same Enter Raffle Winner dialog:

  • Select Enter winner in the Rewards Redemption page header.
  • Select any prize card showing no winner. This opens the dialog with that Raffle and prize already filled in.

Enter winner is unavailable until your campus has at least one Raffle, current or past.

  1. From Settings > Rewards, select Enter winner.
  2. In Search Member, find the staff member. The search matches on name and Staff ID. Only staff whose Assigned Home Location is on the Raffle's campus are listed.
  3. Select the Raffle. The list holds the current Raffle, when one is in progress, and up to three of the most recent past Raffles.
  4. Select the Prize. Only prizes still Available in the selected Raffle are listed — anything already assigned or redeemed is not offered. Changing the Raffle resets this list.
  5. To record that the prize has already been handed over, turn on the Redeemed toggle. Leave it off to record redemption later.
  6. Select Save Winner.

Save Winner stays unavailable until a member, a Raffle, and a prize are all chosen.

A staff member can be recorded as a winner only after Hand Hygiene has recorded at least one hand hygiene opportunity for them. For a staff member with no recorded opportunities yet, saving shows an error and the winner isn't recorded.

Caution: The dialog warns "After assigning a winner, you cannot edit this Prize." Check the prize title and the staff member before saving.

Track and update prize redemption

After a winner is recorded, the prize stays Assigned until you mark it Redeemed.

  1. From Settings > Rewards, find the prize card — in Current Raffle or Past Raffles.
  2. Select the prize card. Because it already has a winner, this opens Manage status rather than the winner dialog.
  3. Manage status shows the Staff, Raffle, and Prize as a record you cannot change. Set the Redeemed toggle.
  4. Select Update.

Update stays unavailable until you actually change the toggle.

You can also reverse a redemption. If a prize was marked Redeemed in error, open Manage status again, turn Redeemed off, and select Update.

Past Raffles

Past Raffles lists the three most recent completed Raffles, newest first. Earlier Raffles are not shown and cannot be reached from this page.

  • Turn on Unredeemed only to hide the prizes already redeemed. Every other prize stays listed: prizes with a winner recorded but not handed over yet, and prizes still Available with no winner.
  • A Raffle whose prizes are all redeemed shows No unredeemed rewards while that filter is on.
  • A Raffle that never had prizes added shows Raffle had no Rewards.
  • Before any Raffle has finished, Past Raffles reads No past Raffles found and Finish your first Race and Raffle to see it here.