At anytime, you can view and update the settings of your tags and room sensors (Beacons) from Device Management. When you make a setting update to a device, the device its set to a pending configuration status and must synchronize to receive and download the configuration update. In this article, you'll learn how devices synchronize and how to view your devices that have pending updates.
If you need to know about how device firmware is managed see Keep your devices up to date with the latest firmware.
Your Kontakt.io Infrastructure determines how devices synchronize to receive and apply Kio Cloud updates. Regardless of the Infrastructure, pending updates can always be synchronized locally at a device with the Kio Setup Manager app.
Note
For Portal Light models only. These devices automatically receive and synchronize their pending setting updates and apply available firmware updates during each connection to Kio Cloud. Portal Lights require an active connection to the local Wi-Fi network and online connectivity to Kio Cloud.
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Infrastructure |
Device synchronization method |
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Kontakt.io Portal Lights Portal Lights are both a Bluetooth® Low Energy (BLE) receiver and transmitter for Kontakt.io tags and room sensors, and connect to the local Wi-Fi network to send and download data from Kio Cloud. |
Tags and room sensors receive over-the-air (OTA) configuration updates over their Bluetooth connection to a Portal Light. For OTA configuration updates:
The amount of time to receive and apply OTA updates depends upon several factors. Including, but not limited to, the number of devices within range of a Portal Light, the number of devices with a pending update, if the devices are moving or stationary, to the devices power saving configuration. OTA configuration updates may take a few to several minutes to complete. |
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Mobile app integrated with Kontakt.io SDKs Third-party apps integrated with the Kontakt.io SDKs, the app provides the Bluetooth LE connection to Kontakt.io devices and the internet connection (gateway) to receive and send device data to Kio Cloud. |
Pending configuration updates must be synchronized locally at a device with the Kio Setup Manager app. Use of the app Bulk Manager feature requires a Kio Cloud subscription. |
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Cisco Spaces integration When your Kontakt.io deployment is integrated with Cisco Spaces, the device synchronization method depends on the platform where you manage Kontakt.io devices. |
Kontakt.io devices claimed and managed from Cisco Spaces: configuration updates are received OTA from Bluetooth-enabled Cisco Access Points. Please refer to the Cisco Spaces Help Center and Documentation resources for complete details. Kontakt.io devices claimed and managed from Kio Cloud: pending configuration updates must be synchronized locally at a device with the Kio Setup Manager app. Use of the app Bulk Manager feature requires a Kio Cloud subscription. |
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Cisco Meraki Access Point integration When your Kontakt.io deployment is integrated with Meraki Access Points, Kontakt.io configuration updates are made from Kio Cloud Device Management. |
Pending configuration updates must be synchronized locally at a device with the Kio Setup Manager app. Use of the app Bulk Manager feature requires a Kio Cloud subscription. |
From Kio Cloud Device Management, the synchronization status of a device indicates if it has a pending setting update.
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From Kio Cloud, go to Device Management 2.0.
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From the left menu, select the device category, either Tags or Infrastructure devices.
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To quickly locate the devices with a pending update, from the Search & Filter Add Criteria (1) drop-down, select Synchronizing (2) > set the filter to Not Synchronized (3). The list only displays those devices that are required to be synchronized to receive a pending update.
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To view the details of the pending update, select a device to view its profile. From the displayed tabs, the tab with the sync icon (2) indicates a pending update.
To view the pending update details, select the tab (2) > from the details, there is a pending setting update notification(1) and the setting update displays the sync icon (3) .