When you update Device Management settings for Kontakt.io Tags or BLE-only Infrastructure devices (Portal Beam, Beam Mini, Anchor Beacon), they must synchronize with Kio Cloud to receive and apply the update to their local configuration. If you do not have a Portal Light infrastructure or compatible BLE Access Points, synchronization must be completed locally at a device using the Kio Setup Manager mobile app.
Topics include:
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User access requirements. You must be assigned to a Device Management role. A role determines your permission level and which devices you can access. For example, a user assigned the Device Management Administrator role has full permissions to all devices. For more information, see Manage user access to Device Management.
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To download the app, go to the App Store or Google Play. Search for Kio Setup Manager.
Device compatibility: iPhone or iPad: iOS version 16 or later | Android phone or tablet: version 8 or later
Connectivity: Bluetooth enabled | WiFi connection with Internet
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Account type. You'll need to know if your organization's account is a Tenant or Non-Tenant type. You can identify the account type from the URL used to sign in from a web browser.
Tenant account type: You sign in to Kio Cloud from an unique URL that includes the Tenant ID. Example: https://[Tenant ID].app.cloud.[us or uk].kontakt.io.
Non-Tenant account type: You sign in to Kio Cloud from https://app.cloud.us.kontakt.io or https://app.cloud.uk.kontakt.io.
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Account Region. During sign in, you'll need to select the region of your organization's account.
The Region is also located in the account URL (https://[Tenant ID].app.cloud.[us or uk].kontakt.io).
While locally at the device, complete the following steps to allow the device to synchronize and receive its Kio Cloud pending update.
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From your mobile device, open the Kio Setup Manager app and sign in.
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Bring your mobile device within Bluetooth range of the device.
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From the bottom menu tap Devices.
By default, the Nearby devices tab is displayed.
My Nearby Devices list those devices within Bluetooth range of your mobile device.
My Devices tab lists those devices that are not currently within Bluetooth range of your mobile device.
Other Nearby Devices list those devices within Bluetooth range that you to do not have access to or are not associated to the Kio Cloud account.
A visual indicator is displayed to the left of each device requiring attention.
Visual indicator
Orange sync icon
indicates the device has a pending Kio Cloud configuration update.
Blue arrow up icon
indicates a firmware update is available.
Tip
Have a problem with the app not finding a Kontakt.io device or it's not allowing you to perform an action? From your mobile device, turn Bluetooth OFF and then ON again. Wait for the app to establish its connection to the device. Also, be sure you have the latest app version. Allowing automatic app updates is recommended.
If this does not resolve the issue, close the Kio Setup Manager app and any other open apps using Bluetooth. Then reopen the Kio Setup Manager app.
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Tap the device to be synchronized > tap Show Details > tap Pending Configuration > tap Apply.
The update is automatically downloaded to the device, which can take a few minutes. During the update, your mobile device must remain within Bluetooth range of the device.
Once synchronized successfully, a confirmation is automatically sent to Kio Cloud and the device's pending configuration is cleared.