When you need to notify staff by a text (SMS) message of an active policy excursion event, first you need to create a text message action. An action sets the recipients, event data (parameters), and text included in each notification.
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From your Kio Cloud Launchpad > select Policy Foundry > from the left menu, select Text Messages > from the upper-right corner, select ADD TEXT MESSAGE.
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Select one the options: Create from scratch or Choose based on (essentially copies an existing action' settings and allows you to change the new action settings as needed).
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Enter the below settings.
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Name: unique name that identifies the action. This name is displayed when assigning to a policy.
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Recipients: phone number for each recipient (separate each phone number with a comma)
Format: +country code + area code + phone number (U.S. example +13125551212, UK example: +448875695123)
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Text message content: content provided in the email body. You can add free-form text and system data (parameters).
To add system data, select the Insert Parameter option.
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When complete, select SAVE AND EXIT.
You can now assign this text message action to a policy or multiple policies.