When you need to notify staff by a text (SMS) message of an active policy excursion event, first you need to create a text message action. An action sets the recipients, event data (parameters), and text included in each notification.
From your Kio Cloud Launchpad > select Policy Foundry > from the left menu, select Text Messages > from the upper-right corner, select ADD TEXT MESSAGE.
Select one the options: Create from scratch or Choose based on (essentially copies an existing action' settings and allows you to change the new action settings as needed).
Enter the below settings.
Name: unique name that identifies the action. This name is displayed when assigning to a policy.
Recipients: phone number for each recipient (separate each phone number with a comma)
Format: +country code + area code + phone number (U.S. example +13125551212, UK example: +448875695123)
Text message content: content provided in the email body. You can add free-form text and system data (parameters).
To add system data, select the Insert Parameter option.
When complete, select SAVE AND EXIT.
You can now assign this text message action to a policy or multiple policies.