To notify staff by email when a policy condition is met, first create an email action. An email action sets the recipients, the event data (parameters), and the text included in each notification.
Before you begin
- Your administrator grants access to set up actions in the Users app.
Steps
Open Policy Foundry from the Kontakt.io Launchpad, select Templates, then select Emails.
Select New email, then choose Create from scratch or Create based on an existing email.
Enter the settings.
Name: a unique name that identifies the action. This name is shown when you assign the action to a policy.
Recipients: the email addresses that receive the notification. You can enter more than one address; separate addresses with commas.
Subject: the text shown in the email subject line.
Text: the content of the email. You can add free-form text and event data (parameters). To add a parameter, type text that starts with
$.
The email notification includes device and room location data.
Select Save.
You can now assign this email action to one or many policies.
Note: When a policy triggers an event and a parameter set in its assigned action is null (no data available), the event includes the name of the parameter instead of a value. This indicates that no data was available for that parameter when the event was triggered. For example, if the deviceAlias parameter (the Notes field in Device Management) is null when an event is triggered, the event details (email, text, or stream action) include the deviceAlias parameter name.