If you're new to Staff Safe or just need a refresher, this is a great place to start. Whether you’re responding to alerts, responsible for the app administration, or want to get insights into alert metrics, you'll get a quick overview about the features most important to your role.
Sign in
Use one of the supported browsers below (latest version recommended) to access your Kontakt.io Launchpad.
Google Chrome™ (recommended)
Mozilla Firefox®
Apple® Safari®
Step 1: Go your organization's Kio Cloud sign-in page
In your browser’s address bar enter:
https://[Tenant ID].app.cloud.[us or uk].kontakt.io
The Tenant ID is the unique name of your organization’s account, and us or uk identifies the geographic region of the account.
Your access and permissions depend on your assigned app roles, which are managed by users with the User Management Administrator role.
Step 2: Choose your sign-in method
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Email and password: Use this option if your organization has not enabled Single Sign-On (SSO).
From the sign-in page, enter your email and password, then select Sign In.
Make sure you’ve activated your user account via the welcome email. If you did not receive this email, check your spam/junk folder or contact your administrator.
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Single Sign-On (SSO): Use this option if your organization has integrated SSO with Kio Cloud.
From the sign-in page, select your organization’s SSO method > enter your user credentials to authenticate.
Your access and permissions are determined by your assigned app roles, which are managed by users with the User Management Administrator role.
Navigating Staff Safe
Once signed in to Kio Cloud. from your Kontakt.io Launchpad select Staff Safe.
It's important to be familiar with the app menus and their features. The menus available to you are determined by your assigned role within the Staff Safe app.
Alerts menu
The Alerts menu is where staff duress alerts are located. The Simple View is designed for responders, including only active alerts with key details and enhanced visuals for quick action. The List view displays all alerts by their status and is where you can view each alert's details for a comprehensive review.
Simple View
The Simple View details each active alert for the set location. The alerts are displayed in descending order, the most recent activated alert first.
Alert details (A)
**Staff details:**Displays their name along with their last received location (campus, building, floor, and room). When a location change is received, the location details automatically update. For example, if the staff moves from room 101 to room 110, the alert location details change to room 110 and the location timer resets.
**Staff last location update:**Displays the elapsed time of the last location update received.
Alert severity visual cue: New (unacknowledged) alerts display a background color that represents their severity level.
Acknowledged alert visual cue: Once an alert is acknowledged, its background changes from its severity color to white.
Alert status action (Acknowledge > then Resolve): Users can set an alert’s status. When set to Resolve, a Resolution Code is required and the alert is removed from the Simple View.
Map view (B)
Staff location indicator: A red-circle location indicator is displayed pinpointing their location.
Real-time staff movement updates: The staff location indicator moves in real-time with each received location update.
Location filter (C)
Selected Location: Alerts are only displayed for the selected location - which can include one or multiple campuses and their buildings.
Floor-level alert list: Displays a visual cue and count of alerts that have not been acknowledged, making it easier to quickly identify alerts that need immediate attention.
List view
The List view displays all active alerts with key details such as severity, location, staff member, creation time, and the alert rule that triggered it. Alerts marked New require immediate user action, while alerts marked Acknowledged indicate they have already been acknowledged by a user. From this view, you can also access Alerts History to review alerts that have been resolved.
From this view, you can view the profile of each alert by selecting its name.
An alert profile includes two main sections along with an alert incident report.
Alert details: Displays all information about the alert along with key metrics, including the time to acknowledge.
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Activity timeline: Shows a timestamped record of all actions taken during the alert, including when it was activated, acknowledged, and resolved, as well as any notes added by users during status changes. If the Alert Rule is configured with a Webhook, each webhook event and its details are also logged in the timeline.
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Alert incident report: Download a PDF report of the alert's details and activity.
Understanding the alert lifecycle
An alert moves through three statuses — New, Acknowledged, and Resolved — from the moment it’s activated until it has been de-escalated. These statuses give responders a clear, instant view of the alert’s state and ensure a consistent, predictable workflow.
New
The alert has not been acknowledged by a Staff Safe user (responder).
- Conditions in the Alert Rule are met, and notifications are sent to recipients defined in the rule.
- Notifications include: Staff ID/name, time of activation, alert name and severity, location (campus, building, floor, room), and any message details set in the rule.
- All activity is logged in the alert’s Activity Timeline.
- The alert appears in Alerts > List view > Active alerts.
Acknowledged
A responder sets the alert to Acknowledge to confirm that the incident is being responded to.
- All activity is logged in the alert’s Activity Timeline.
- The alert remains in Alerts > List view > Active alerts.
Resolved
A responder sets the alert to Resolve to indicate the incident has been de-escalated and is considered resolved.
- Selecting Resolve requires choosing a Resolution Code and optionally adding a note.
- All activity is logged in the alert’s Activity Timeline.
- The alert moves to Alerts History in the Alerts List view.
Dashboards menu
The Dashboard menu provides alert analytics delivering actionable insights, helping organizations monitor alert trends, response times, and alert resolutions. You can interact with the dashboard metrics by clicking on bars, locations, or segments in the charts to get detailed insights or filter the data further.
Filters
Customize metrics by selecting filters for:
Resolution Code: View metrics by specific codes or all codes.
Location: View metrics by campus, building, or floor.
Date range: Analyze metrics over preset time frames or a custom date range.
Overall metrics
Alerts: Total number of alerts, showing trends in alert frequency.
Average alerts per day: Daily average of activated alerts.
Average time to acknowledge: The average duration between when alerts are activated and when users set the alerts to acknowledge. This metric can indicate how quickly alerts are being seen and then acknowledged to indicate that action is being taken.
Average alert duration: The average duration of alerts from activation to resolution. This metric helps to understand the typical lifespan of alerts and identify trends that may require attention.
Additional metrics
Alerts by role: Segments alerts by staff roles, identifying which roles activate the most alerts.
Alerts by location: Groups alerts by room, floor or building, helping identifying high-risk areas.
Alerts by day/week and time: Track alerts by the day of the week and time of day to spot peak incident times.
Response time: Segments alerts by response time, with options to group by hour, floor, or building.
Staff menu
The Staff menu includes both a Map and List view that provides visibility into the location and profiles of all staff. The profiles of staff includes their settings, last known location, and their location history.
Map view
The Map view provides staff locations by floors within a building and an interactive floor plan map that includes staff room-level locations and active alerts.
Note: The Map view shows the real-time location of staff. Because this is privacy-sensitive, your organization may have disabled it for your Kio Cloud account. If you don't see the Map view under the Staff menu, contact your account administrator or submit a support request.
Key features include:
Location navigation: Quickly navigate by campus and each building and floor.
Staff: View staff room-level locations within a floor, along with filtering capabilities by staff role.
Rooms: View staff located within specific rooms.
Alerts: View active alerts by floor.
List view
The List view organizes staff in a list format that provides a quick glimpse into staff details. From this view, you can view each staff's unique profile that includes their setting details, assigned Smart Badge (Tag), and their last received real-time location and location history,
This list is searchable and provides column filtering - making it easy to find specific staff. You can also set the columns displayed to view what's most important to you.
To view a staff's profile, select their Staff ID, Name or the edit icon located in the Actions column.
Settings menu
The Settings Menu contains all administrative capabilities. Only users assigned the Staff Safe Administrator role have access to the Settings Menu and its sub-menus.
Staff Roles
Staff Roles are a categorization of staff that commonly mirrors the types or roles or positions within your organization. All staff are required to be assigned to a Staff Role. Staff Roles are included in alert metrics and can also be assigned to Alert Rules.
You can also manage Staff Roles from Company Settings, where they are identified as Entity Types.
Staff
Staff are the people that are assigned to and wearing Kontakt.io Smart Badges.
You can also manage staff from Company Settings, where they are identified as Entities.
Staff Groups
Staff Groups offer a way to segment staff beyond their Staff Roles. Staff can be assigned to multiple groups, but can only be assigned to one Staff Role. You can also use groups in Alert Rules to specify which staff the alerts apply to.
Staff Groups are created and managed exclusively from the Staff Safe app.
Alert Rules
Alert Rules define the monitored conditions that trigger staff duress alerts and the notifications sent when staff activate an alert from their Kontakt.io Smart Badge. Each Alert Rule's configuration includes the monitored locations, the button event that triggers an alert (blue, red, or any button), the staff the rule applies to, and who receives alert notifications and the notification methods. The notification methods include email, SMS text, or through a Webhook that delivers alerts to a third-party system. Webhooks are configured in Company Settings and assigned to Alert Rules.
Alerts Rules are created and managed exclusively from the Staff Safe app.