Access to Staff Safe is managed in the Users app in the Kio Cloud section of the Launchpad, not within Staff Safe itself. Each person who needs access must have a user profile and be assigned a Staff Safe role. An app appears on a user's Kontakt.io Launchpad only if they are assigned a role for it.
User profiles and role assignments are managed by a user with the User Management Administrator role. For accounts without single sign-on (SSO), administrators assign roles directly in the Users app. For accounts with SSO, user profiles and roles come from your identity provider and are view-only in the Users app. See Add a user and Assign roles and access to a user.
What makes up a user's access
- Role controls what a user can do — see the roles below.
- Campus access determines which campuses a user has access to. By default that's all campuses; a user can be restricted to specific campuses in the Users app.
Roles and campus access can also be assigned through a Group in the Users app, so several users inherit the same access at once. (A Users-app Group is not the same as a Staff Safe Staff Group, which organizes badge-wearers for alerting.)
Roles
| Role | Who it's for |
|---|---|
| Administrator | Owns Staff Safe setup and configuration — full access to everything. |
| User | Front-line coordinators who manage staff and badges and respond to alerts. |
| Alerts User | Responders who acknowledge, resolve, and document alerts. |
| Viewer | People who monitor alerts and dashboards without responding. |
| Mobile User | Responders who work in the Kio Staff Safe Alerts iOS app. Combine with Alerts User for web and mobile. |
For exactly what each role can do, see the matrix below.
What each role can do
Yes means the role has the permission; No means it does not.
| Permission | Administrator | User | Alerts User | Viewer | Mobile User |
|---|---|---|---|---|---|
| View alerts (Staff Safe web and the Kio Staff Safe Alerts app) | Yes | Yes | Yes | Yes | Yes |
| Acknowledge and resolve alerts | Yes | Yes | Yes | No | Yes |
| View Dashboards | Yes | Yes | No | Yes | No |
| Manage Staff and assign badges | Yes | Yes | No | No | No |
| Manage Staff Roles | Yes | No | No | No | No |
| Manage Staff Groups | Yes | No | No | No | No |
| Manage Alert Rules | Yes | No | No | No | No |
Viewer is read-only (web and mobile). Mobile User works only in the Kio Staff Safe Alerts iOS app, where they view and respond to alerts.
Roles that live outside Staff Safe
Some Staff Safe setup and staff management depend on roles assigned for other Kio apps:
- Company Settings Administrator — for advanced Staff and Room management: deleting Staff Roles (Entity Types), editing Staff details (Entities), and managing Room Types and Room Matching.
- Entity Manager roles — for managing staff without needing Staff Safe: Staff Manager (view, add, and edit staff, including assigning badges) and Mobile User (assign Smart Badges to staff from the Kio Entity Manager mobile app).
- User Management Administrator — to create users and assign Staff Safe roles, in the Users app.