This reference describes the statuses a Staff Safe alert can carry and what each one means for your response.
A Staff Safe alert has a single status, which tracks the human response — who has picked the alert up and whether the incident has been closed out. It does not track the badge or the staff member's condition, because a badge press is a single event rather than an ongoing state.
Alert status
| Status | Meaning | What to do |
|---|---|---|
| New | The alert was activated by a badge press and no one has acknowledged it. | Locate the staff member and acknowledge the alert to show you are responding. |
| Acknowledged | A responder has confirmed they are responding. | Reach the staff member, provide assistance, then resolve the alert. |
| Resolved | A responder closed the alert after the incident was handled. | No action. The alert moves to Alerts History. |
What each status does elsewhere in Staff Safe
| Status | Effect |
|---|---|
| New | Appears in the Simple View, Map View, and the active list. Any reminders set on the Alert Rule are pending. |
| Acknowledged | Still appears in the active list. Reminders that repeat until the alert is acknowledged stop; those set to repeat until it is resolved continue. |
| Resolved | Leaves the Simple View and the active list, and appears in Alerts History. All pending reminders for the alert stop. |
Things to know
- An alert is never closed automatically. A person resolves every alert. There is no timeout and no condition that closes one on its own.
- A resolved alert cannot be reopened. If the staff member needs help again, a new badge press activates a new alert.
- In the Simple View, an alert must be Acknowledged before it can be Resolved. The List view and notification links allow either action.
- Every status change is recorded in the alert's Activity Timeline with the user and timestamp, which is what makes the alert an auditable record.
Where to go next
To act on an alert, see Respond to alerts from the Simple View.
To review resolved alerts, see View alert details and history.