Staff duress alerts, activated from a Kontakt.io Smart Badge, are the heart of the Staff Safe solution. When an alert is activated, designated responders are notified of the alerting incident.
At anytime, staff can discretely call for help by pressing a button on their Smart Badge that activates an alert and sends notifications to responders with the staff's real-time location and alert details. Be sure to educate staff on your organization's Alert Rule and Smart badge configuration, which is explained below.
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Alert Rule configuration: Specifies the button (blue, red, or any) that activates an alert.
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Smart Badge configuration: By factory default, alerts are activated by pressing a badge button three times in quick succession . Optionally, a badge can be configured for single-press activation, although this is not recommended due to the increased likelihood of false alerts.
The alert lifecycle represents the various stages, workflow, and statuses that an alert goes through from activation to resolution.
Within Staff Safe, the state of an alert is identified by its status — New, Acknowledged, and Resolved — providing users with an instant overview of each alert's current state and enabling data-driven metrics. This structured approach ensures a standard, predictable alert progression workflow, starting from the moment an alert is activated to its resolution.
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Alert Stage |
Alert Workflow |
Alert Status |
|---|---|---|
|
Activate |
|
New |
|
Notify |
|
New |
|
Acknowledge |
|
Acknowledged |
|
Resolve |
|
Resolved |
How responders receive alert notifications, either through email, SMS text, or a third-party system, is configured within Staff Safe Alert Rules. Additionally, Staff Safe provides in-app visual and audio notifications for alerts with a severity level of critical.
When a staff duress alert is activated, its notification provides the following details:
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Who: staff that activated the alert.
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Where: the real-time location where the alert was activated; campus, building, floor, and room.
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What: the type of alert; Critical, High, Medium, Low, or Info.
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When: date/time the alert was activated.
Guide to activate a staff duress alert — for those wearing Smart Badges.
Respond to or resolve an active alert from the Simple View and Kio Staff Safe Alerts mobile: Respond to and resolve active alerts — for those responding to staff duress alerts.
Assign badge to staff from Staff Safe — for those responsible for assigning and distributing Smart Badges to staff.
Manage Alert Rules — for those responsible for creating and managing rules.