Staff duress alerts, activated from a Kontakt.io Smart Badge, are the heart of the Staff Safe solution. When an alert is activated, designated responders are notified of the alerting incident.
Things to know
At anytime, staff can discretely call for help by pressing a button on their Smart Badge that activates an alert and sends notifications to responders with the staff's real-time location and alert details. Be sure to educate staff on your organization's Alert Rules and Smart badge configuration, which is explained below.
Alert Rule configuration: Specifies the button (blue, red, or any) that activates an alert.
Smart Badge configuration: By factory default, a Smart Badge is configured to activate an alert with three button presses. This can vary by your organization's configuration (for example, two presses). If a badge has two buttons, both are commonly configured to activate an alert.
About the alert lifecycle
The alert lifecycle represents the various stages, workflow, and statuses that an alert goes through from activation to resolution.
Within Staff Safe, an alert's status — New, Acknowledged, and Resolved — provides users with an instant overview of each alert's current status and enables data-driven metrics. This structured approach ensures a standard, predictable alert progression workflow, starting from the moment an alert is activated to its resolution.
Activate
A staff member signals for help, which creates the alert.
- Staff: When faced with a duress or emergency situation needing help, they press a button on their Smart Badge three consecutive times (factory default). The number of presses to activate an alert can be set to one or up to 10 presses.
- Alert Rule: The condition set in an Alert Rule is reached (blue, red, or any button).
Alert status: New
Notify
Staff Safe triggers the alert and notifies responders.
- A new alert is triggered and alert notifications are sent to responders. The notification method(s) — email, SMS text message, or a third-party system via a Webhook — are set in the Alert Rule.
- Each notification includes the identity of the staff who activated the alert, the time of activation, the name and severity of the alert, and the location (campus, building, floor, and room).
- For alerts with a Critical severity level, the additional Staff Safe in-app visual and audio notifications are displayed for users signed in.
- Responders receive the alert notifications.
Alert status: New
Acknowledge
A responder sets the alert to Acknowledge to indicate they are taking action.
Alert status: Acknowledged
Resolve
- A responder sets the alert to Resolve to indicate the incident is resolved, assigns a Resolution Code, and enters any notes related to the incident.
- Staff Safe permanently stores all alert details along with an activity timeline for historical reporting and metrics.
Alert status: Resolved
Example: alert activation to resolution
Alert notifications
How responders receive alert notifications, either through email, SMS text, or a third-party system, is configured within Staff Safe Alert Rules. Additionally, Staff Safe provides in-app visual and audio notifications for alerts with a severity level of critical.
When a staff duress alert is activated, its notification provides the following details:
Who: staff that activated the alert.
Where: the real-time location where the alert was activated; campus, building, floor, and room.
What: the severity of the alert; Critical, High, Medium, Low, or Info.
When: date/time the alert was activated.