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Steps to resolve an active alert

Resolving an alert indicates the alerting incident has been responded to and de-escalated. In the Simple View, an alert must be in the Acknowledged status before you can resolve it. If applicable, acknowledge the alert and then proceed to resolve it.

  1. From your Kontakt.io Launchpad, select Staff Safe.

  2. From the left menu, select Simple View.

    Check the location filter above the alert cards. Simple View shows only the active alerts for the locations selected there—a campus, a building, a floor, or a department. For how to set it, see Respond to alerts from the Simple View (web).

  3. Locate the alert > from the alert, select Resolve.

    The Simple View showing an acknowledged Critical alert for Beatrice W. — the card background is white, the staff name and the Critical alert badge are red, and the Campus, Building, Floor, and Room of the last received location are listed beside a floor plan with the location circled. An arrow points to the green Resolve button.

  4. Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.

    Notes provided should follow your organization's policies and procedures.

    The Resolve dialog open over the Simple View. Location reads Medical Center > General Memorial Hospital > 1st Floor > Rad Cath Lab Nurse Station, and the required Resolution Code list is open showing Accidental, Duplicate, Handled before security arrived, Handled by security, and Other. Behind the dialog, the acknowledged alert card for Beatrice W. shows a green Resolve button.

The alert is removed from the Simple View.

To view the details of a resolved alert, navigate to the List view within the Alerts menu and select Alerts History. Locate the alert and select its Name.

Two views of Staff Safe. In the first, the Alerts List page shows Active alerts, with callout 1 pointing to List in the Alerts menu on the left and callout 2 pointing to the Alerts History link at the top right. An arrow leads to the second view, the Alerts history page, which has a Back to active alerts link, a Filters bar, and a table of resolved alerts with Status, Name, Affected Location, Department, Staff, and Created columns.