Resolving an alert indicates the alerting incident has been responded to and de-escalated. To resolve an alert, it must be in the Acknowledged status. If applicable, you can acknowledge the alert and then proceed to resolve it.
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From your Kontakt.io Launchpad, select Staff Safe.
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From the left menu, select Simple View.
Make sure you’ve set your saved campuses and building locations. Once set, Simple View shows only active alerts for those locations.
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Locate the alert > from the alert, select Resolve.
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Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the Simple View.
To view the details of a resolved alert, navigate to the List view within the Alerts menu and select Alerts History. Locate the alert and select its Name.