Resolving an alert indicates the alerting incident has been responded to and de-escalated. In the Simple View, an alert must be in the Acknowledged status before you can resolve it. If applicable, acknowledge the alert and then proceed to resolve it.
From your Kontakt.io Launchpad, select Staff Safe.
From the left menu, select Simple View.
Make sure you’ve set your saved campuses and building locations. Once set, Simple View shows only active alerts for those locations.
Locate the alert > from the alert, select Resolve.
Select the applicable Resolution Code > enter Notes (optional) related to the alerting incident > select Resolve.
Notes provided should follow your organization's policies and procedures.
The alert is removed from the Simple View.
To view the details of a resolved alert, navigate to the List view within the Alerts menu and select Alerts History. Locate the alert and select its Name.