Staff duress alerts, activated by staff from their Kontakt.io Smart Badge, are the core of the Staff Safe solution. When alert recipients receive email or text notifications. these notifications provide what's need to respond to the alert location.
Both email and text alert notifications provide the following alert details.
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Alert details: A brief description of the nature of the alert, ensuring users understand the urgency or type of incident.
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URL link: A direct link to view additional information about the alert from the Kontakt.io platform. This allows users to access Staff Safe for more details and real-time data.
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Acknowledge/Resolve options: Acknowledge an alert to indicate you are responding to the alert. The option to resolve an alert is used to indicate the alerting incident has been de-escalated.
Selecting the alert link provided in the notification displays the alert details.