Each alert maintains a detailed profile with a log of all activities. An alert's activity timeline includes the details of each status change, alert notification details, and notes entered by users. From an alert, you can also download an alert incident report that provides a record of all activities.
View the details of an alert
From your Kontakt.io Launchpad, select Staff Safe.
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From the Alerts menu, select List. The List view has two tabs: Active alerts (New and Acknowledged) and Alerts History (Resolved).
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When you locate the alert, select its Name.
From the alert's profile, you can view the its details and activity.
About the alert details
| Detail | Description |
|---|---|
| Severity | Identifies the severity of the alert. The severity is configured within the Alert Rule that triggered the alert. A rule's severity can be either be Critical, High, Medium, Low, or Info. |
| Status | The current status of the alert - New, Acknowledged, or Resolved. |
| Time to acknowledge | The duration of time from when the alert was activated to when it was changed to the Acknowledged status. |
| Duration | The total time between when the alert was activated and when it was set to resolved. This duration measures how long the alert remained in an active state, providing a timeline from activation to resolution. |
| Alert opened | Date and timestamp of when the alert was triggered (activated by staff from their Smart Badge). |
| Assigned to | The name of the user that created the Alert Rule that triggered the alert. |
| Latest Location | The last received location of the staff during the alert. Once the alert is resolved, this appears as Final Location. |
| Original Location | The location where the alert was initially activated. This is only displayed if the staff member has moved to a different room-level location from where the alert was originally activated. This feature, along with the current location, helps track both the origin and current location of the staff, which can be critical for safety and response purposes. |
| Rule Condition | The button event that activated the alert. The button event is set within an Alert Rule, which can be set to either the blue button, red button, or any button. |
| Resolution Code | The value selected when a user changed the alert's status to resolved. |
| Note | The value entered by a user when they changed the alert's status to resolved. |
| Alert Rule | The name of the Alert Rule that triggered the alert. |
| Alert Type | The Alert Rule type; this value will always be Button click. |
| Staff | Who activated the alert from their Smart Badge, including the badge's 12 character MAC address. |
Activity Timeline
The Activity Timeline provides a log of activity from the moment an alert is activated until was resolved. This includes:
All alert status changes; triggered, acknowledged, resolved
Who made a status change and their notes entered during a status change.
Each alert notification; specifying each notification's delivery and method.
For alerts triggered by an Alert Rule assigned to a Webhook, the timeline also includes the Webhook event details
Location details
The Location area identifies the staff's last received location during the alert time period. Additionally, if the staff changed room locations during the alert, the map will show each location change.
Alert incident report
For alerts in a resolved status, you can download an alert incident report — a PDF record of the alert's details and activity. For the steps, see View and download an alert incident report.