When a Kontakt.io Smart Badge is lost, damaged, or being returned to Kontakt.io for warranty, a new badge is required to be assigned the staff member. The staff's assigned badge (tag) delivers their real-time location when they activate an alert, which is why a proper replacement and badge assignment is critical. If a damaged badge is to be disposed of, be sure to follow your organization's electronic device disposal policy.
Tip
Write down the 12-character MAC address for each badge. You’ll find it printed on the badge. If the badge being replaced is lost, you can get its MAC address during Step 1.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Settings menu, select Staff.
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From the list, locate the staff member that requires their badge to be replaced.
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Select their Staff ID or Name. Their profile is displayed.
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From the upper-right corner, select Edit.
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From the Assigned Tag section, select the tag > select Clear filter > search for the new badge's 12-character MAC address and select the new badge.
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Select Save.
Tip
Test replacement badge. This process ensures the badge is correctly linked to both staff and alert rules.
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Trigger a test alert. After assigning the new badge, press its button three times in quick succession to generate a test alert.
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Resolve the test alert. In Staff Safe, resolve the alert, set the Resolution Code to Test, and add a note indicating you performed a replacement badge test.
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If the badge doesn’t trigger an alert: Confirm the staff member is assigned to at least one alert rule. Verify which button your alert rule uses (blue, red, or any) and press that button three times.
The Deployment Status of a badge represents its current lifecycle, indicating whether it is:
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Deployed: in use (assigned)
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To be Deployed: available inventory (can be assigned)
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End of life: no longer in use or disposed of
The Deployment Status is also used by Kio Cloud Device Health to monitor badges (tags) battery levels. Only badges in the Deployed status are actively monitored.
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From your Kontakt.io Launchpad, select Device Management 2.0.
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From the Inventory menu, select Tags.
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Update new badge's Deployment Status.
From the Search Devices field, enter MAC address of the new badge assigned > select is ID > from the General tab, set its Deployment Status to Deployed > select Save.
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Update the badge that was replaced Deployment Status.
From the Search Devices field, enter the badge's MAC address > select is ID > from the General tab, set its Deployment Status to End of life > select Save.