After adding staff to Staff Safe, assign them to their Kontakt.io Smart Badge—a process also known as badge provisioning or distribution. Once assigned, staff can activate an alert from their badge, which provides their real-time location. This enables responders to intervene, de-escalate situations, and provide assistance when it matters most.
Topics include:
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You must be assigned to the Staff Safe Administrator or User role.
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Be sure to have the Smart Badge on hand. Each badge has a unique MAC address, printed on the badge itself, that is required when assigning the badge. to staff.
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By default, a Smart Badge is shipped from Kontakt.io powered ON. However, if a badge is shipped with its power OFF,a removable sticker is included indicating it must be activated for use (powered on). Refer to the below articles.
Smart Badge 3
Smart Badge 3 Mini
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Once assigned, be sure that the staff is associated with an Alert Rule.. You can complete a test alert after the badge has been assigned.
Before a Kontakt.io badge is distributed to a staff member, they must be assigned to the badge. Each badge has a Unique ID and MAC address, which is printed on the badge's holder, non-button side.
You can assign staff to their badge from the Staff Safe web app (instructions below), Kio Entity Manager mobile app, or from the staff's entity in Company Settings.
With the badge in hand, complete the following steps from Staff Safe.
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From your Kontakt.io Launchpad, select Staff Safe Emerg. Call.
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From the Settings menu, select Staff.
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From the list, locate the staff.
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Select their Staff ID or Name. Their profile is displayed.
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From the upper-right corner, select Edit.
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From the Assigned Tag section, search for the badge's 12-character MAC address or Unique ID > select the badge.
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Verify that the badge's MAC address or Unique ID is correct.
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Select Save.
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To verify the badge assignment and the staff is associated to an alert rule, it's recommended to activate a test alert from the badge. Once the alert is activated, you can resolve the alert and set its Resolution Code to Test and log a note indicating testing badge assignment and operation. If an alert was not activated from a button press (three times in quick succession), verify the staff is associated to an Alert Rule and the button press that triggers an alert (blue, red, or any button).
If the staff member is new to Staff Safe, be sure to share the article Guide to activate a staff duress alert. This article also includes a Quick Start Guide and explainer video.
Prior to distributing badges to staff, this handy reference card can be printed and inserted into the badge.
Download PDF for the Smart Badge model
Download PDF for the Smart Badge 3 model
Note
If your organization has Alert Rules configured to activate staff duress alerts from only the blue or red button or if the badges are configured to activate an alert with one press, please submit a support request. Our team can provide custom PDF inserts.
The following provide learning resources for staff wearing Kontakt.io Smart Badges.
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Provides instructions for activating a duress alert by pressing any button three times in quick succession, along with guidelines for wearing a badge.
The buttons that activate an alert, either the blue, red, or any button, and the number of presses may vary by your organization's deployment.
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Staff Safe explainer video. Get a 2 minute overview of how it all works.
This video highlights a Portal Light infrastructure along with Smart Badges. Your deployment may vary to include third-party BLE to Wi-Fi gateways such as Cisco Access Points, and Kontakt.io Beam Minis or Portal Beams.
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