To enable a staff member to activate a duress alert, their Kontakt.io Smart Badge must be assigned to them. This process—also known as badge provisioning—links the staff member's staff ID within Staff Safe to their badge. This article explains how to assign Smart Badges using the Kio Entity Manager mobile app.
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You must be assigned to the Entity Manager Mobile User role.
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The staff member has been added to Staff Safe and you have their Staff ID (Entity ID).
The Kio Entity Manager app also allows you to scan a barcode containing the Staff ID for quick assignment.
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The Kio Entity Manager is downloaded on your mobile device.
To download the app, go to the App Store or Google Play > search for Kio Entity Manager.
App requirements: Apple iPhone or iPad: iOS version 16 or later | Android phone or tablet: version 8 or later | Bluetooth enabled (on) | Internet connection
It's important to verify a badge is powered on at the time the badge is being distributed to a staff member. Smart Badges are shipped powered ON by default. If a badge was shipped powered OFF, the packaging includes an ACTIVATION REQUIRED BEFORE USE insert.
Note
If badges are set to activate a Staff Safe alert on a single-button press, rather than a triple-button press (factory default), this could activate an alert if the badge is assigned to staff and included in an Alert Rule.
Press and quickly release the blue or red button. The button's LED will blink continously for a few seconds—which is your confirmation that it is powered ON and ready for use.
If its LED does not blink, follow the below instructions to power it ON.
Press and hold the blue or red button (for approximately 5 to 7 seconds) until you see the BLUE LED illuminate > then release the button.
Press and quickly release the red button. The button’s LED will blink continuously for a few seconds— which is your confirmation that it is powered ON and ready for use.
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If its LED does not blink, follow the below instructions to power it ON.
Press and hold the red button (for approximately 5 to 7 seconds) until you see a LED illuminate > then release the button.
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From your mobile device, open the Kio Entity Manager app.
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From the Region, select the location of your organization's Kontakt.io account.
United States: located in North America or Japan-Asia Pacific locations.
United Kingdom: located in the UK, EU, and other European countries.
Do not select Other, unless directed by Kontakt.io.
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Sign in with your user credentials. Follow the same process you use to sign in through a web browser. For accounts integrated with your organization's SSO provider, select this option. Otherwise, log in with your email and password.
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From Select actions, tap Assign Badge to Staff > follow the guided steps.
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Scan the QR code located on the Kontakt.io Smart Badge.
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If you have a company provided badge with a printed barcode containing their Staff ID (Entity ID) scan the barcode now, or tap Enter Staff ID to enter their ID.
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An assignment Summary is displayed.
The Device Note is automatically stored in the tag's profile in Device Management 2.0. You can update the note as needed.
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A Success confirmation is displayed.
You can continue to assign additional badges to staff.
Tip
To verify the badge assignment and the staff is associated to an alert rule, it's recommended to activate a test alert from the badge. Once the alert is activated, you can resolve the alert and set its Resolution Code to Test and log a note indicating testing badge assignment and operation. If an alert was not activated from a button press (by factory default, three times in quick succession), verify the staff is associated to an Alert Rule and the button press that triggers an alert (blue, red, or any button).
If the staff member is new to Staff Safe, be sure to share the article Guide to activate a staff duress alert. This article also includes a Quick Start Guide and an explainer video.