When your Kontakt.io BLE devices are integrated with Cisco Spaces, you must upgrade their firmware in Cisco Spaces. Firmware releases include improvements and fixes that help maintain device stability and reliability. Learn more about the latest firmware releases from our firmware changelog.
When a device is several firmware versions behind, it may require one or more intermediate upgrades before it can update to the latest available version.
Before you begin
You must have admin or appropriate access to Cisco Spaces > IoT Services.
The device must be powered on and online.
Cisco Spaces displays firmware upgrade options only when an upgrade is available for a device.
Device firmware upgrade steps
Log in to Cisco Spaces.
Go to IoT Services > Manage > select the location where the device is located.
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Select BLE Devices > locate the device > scroll right until you see the Firmware column > an upgrade icon is displayed when the device has an available upgrade.
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Select the device's MAC Address > from the Firmware Management section, select Upgrade.
Wait for the upgrade request to complete. Request History immediately shows the upgrade is in progress.
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Post-upgrade check:
Refresh the device detail view after a few minutes.
Confirm that the updated firmware version is displayed in the device's Firmware column.
(Optional) Check the Request History section to verify upgrade success and timestamps.