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Manage gateways on a floor

A gateway is the infrastructure device that relays Tag data to Kio Cloud. The Gateways tab is where you place a floor's gateways on the map, pinning each one to its room and to a precise point on the floor plan so the platform knows where the device sits.

A gateway on a floor can be:

  • a Portal Light (Portal Light, Portal Light 2, or Portal Light 2S) — the Kontakt.io gateway, mounted in a fixed position and sending data to the platform over Wi-Fi
  • a Cloud Beacon — a legacy Kontakt.io gateway
  • an External gateway — a third-party device acting as a gateway, for example a Cisco Catalyst Access Point

Gateways are usually placed during installation with Kio Setup Manager. Manage them in Smart Location when you need to add a gateway to the map, correct its position, or remove one.

Note: Gateway placement on the floor map records where the device is. It does not replace installation. A Portal Light must still be installed and configured with Kio Setup Manager to connect to Wi-Fi and send data.

Before you begin

  • Signed in to Kio Cloud with the Smart Location Administrator or Creator role
  • Floor plan set up, with rooms drawn (see Add a floor and set up its floor plan)
  • The gateway claimed in Device Management and available for placement

Open the gateways view

  1. Open Smart Location from the Kio Cloud Launchpad.
  2. Navigate to the floor.
  3. Open the floor's Gateways management view.

The floor map shows the gateways already placed on this floor.

Add a gateway to the floor

  1. In the gateways view, choose the gateway to place.
  2. Position it on the floor map at the device's real-world location within its room.
  3. Save the placement.

Place each gateway as close as possible to where it is physically mounted. The Location Engine uses the gateway's position to compute room-level location, so an inaccurate position reduces accuracy.

Reposition a gateway

  1. In the gateways view, select the gateway on the floor map.
  2. Move it to the correct position within the room.
  3. Save the change.

Remove a gateway

  1. In the gateways view, select the gateway on the floor map.
  2. Remove it from the floor.

Removing a gateway from the floor map removes its placement only. It does not unclaim the device or change its status in Device Management.

Note: If you try to place a gateway that is already assigned to another location, Smart Location reports a conflict. Remove the device from its previous location first, or confirm you have the correct device.

What happens next

Place the infrastructure devices the floor uses (see Manage infrastructure on a floor), then confirm the floor's devices appear in the live view. See View live location on a floor.