Device Management displays status, connectivity, battery, and power information for each device. Understanding these fields helps you determine whether a device is communicating with Kio Cloud and identify devices that may require attention. You can view this information in Inventory > Tags, Inventory > Infrastructure, and on each device's General tab.
Status: Online or Offline
The Status field shows whether Kio Cloud is currently receiving data from a device. In the Inventory > Tags and Inventory > Infrastructure lists, it appears as a connection status icon—green when the device is Online and grey when it's Offline. On the device's General tab, Status is displayed as a field with a value of Online or Offline.
- Online – Kio Cloud has received data from the device within the last five minutes.
- Offline — Kio Cloud hasn't received data from the device for more than five minutes.
Because the threshold is only five minutes, a newly installed or recently moved device appears Online shortly after it starts reporting. Likewise, a device that stops reporting changes to Offline within about five minutes.
When a device is Offline, you can view the reason by pointing to the connection status icon in the Inventory > Tags or Inventory > Infrastructure list, or the information icon next to the Status field on the device's General tab. Kio Cloud displays a message describing why the device is offline. For example, that it is no longer covered by a gateway—to help you identify the cause.
First Online and Last Online
First Online and Last Online provide additional context about a device's connectivity history.
- Last Online shows the last time Kio Cloud received data from the device. If the device is Offline, this tells you how long it has been offline, making it easier to identify devices that require attention.
- First Online shows the first time Kio Cloud received data from the device. If this field is blank, the device has never connected to Kio Cloud, typically because it hasn't been installed or activated.
How a device's data reaches Kio Cloud
A device's connectivity depends on how it communicates with Kio Cloud. Some devices send data directly, while others rely on a nearby gateway.
- Gateways such as Portal Lights and BLE-to-Wi-Fi access points (for example, Cisco Catalyst access points), connect to the local W-Fi network and send data directly to Kio Cloud.
- BLE-only devices such as Tags, Portal Beams, Beam Minis, Temp Monitors, and Beacons don't communicate with Kio Cloud directly. Instead, a nearby gateway receives their data and forwards it to Kio Cloud.
If a gateway, such as a Portal Light, goes offline, the BLE-only devices that rely on it can also appear Offline until another gateway is available to receive their data.
Battery and power source
- Battery shows the current battery charge as a percentage. Battery-powered devices measure their battery level approximately once an hour, and the reading is sent to Kio Cloud through a nearby gateway. As a result, the value updates only while the device is Online.
- Power source indicates whether the device is operating on Battery power or External Power. Devices powered by an external power source display External Power instead of a battery percentage.
When a value shows Unknown
Unknown means Kio Cloud doesn't yet have a value for that field. It doesn't indicate a device fault. You'll see Unknown on a device's General tab and as a filter option, most commonly for Battery or Last Online. In the Inventory > Tags and Inventory > Infrastructure lists, a missing value is shown as a dash (-).
| Field | Shows Unknown when… |
|---|---|
| Battery | No battery reading has been received yet. For example, the device has just come online, or it's offline and can't send a new battery reading. |
| Last Online | Kio Cloud has never received data from the device. |
Once Kio Cloud receives the required data, the value replaces Unknown.
Status is not the same as Synchronizing
Status and Synchronizing represent different states of a device.
- Status (Online/Offline) indicates whether Kio Cloud is currently receiving data from the device.
- Synchronizing (Synchronized/Not Synchronized) indicates whether the device has received and applied pending configuration changes.
For example, a device can be Online while still showing Not Synchronized because it's reporting data but hasn't yet applied a configuration update.
For more information, see About synchronizing devices to receive pending configuration updates.
Status is not the same as Deployment Status
Deployment Status tracks where a device is in its lifecycle — To Be Deployed, Deployed, or End of Life. It doesn't indicate whether the device is communicating with Kio Cloud.
For example, a device can be Deployed and Offline at the same time.
For more information, see Manage the Deployment Status of your devices.