Device Management shows, at a glance, whether each of your devices is working and in touch with Kio Cloud. A few fields answer that question — the device's Status, when it was last and first heard from, its battery, and its power source. This article explains what each one means, so you can tell a healthy device from one that needs attention.
You'll see these fields in two places: as columns in the devices list, and grouped at the top of each device's General tab.
Status: Online or Offline
The Status field tells you whether Kio Cloud is currently receiving data from a device. In the devices list it appears as a connection status icon — green when the device is Online, grey when it's Offline. On the General tab, Status is a field that reads Online or Offline.
- Online means Kio Cloud has received the device's data within the last 24 hours.
- Offline means Kio Cloud hasn't received the device's data within the last 24 hours.
Because the cutoff is 24 hours, a device you just installed or moved may take a little time to appear Online — and a device that has genuinely dropped off won't show Offline the instant it stops reporting.
When a device is Offline, you can see why: point to the connection status icon in the devices list, or the information icon beside the Status field on the General tab. The reason comes straight from the device, so it points you toward the cause — for example, a gateway that's no longer covering the device.
First Online and Last Online
These two fields turn "Online or Offline" into a timeline.
- Last Online is the last time Kio Cloud received data from the device. For an Offline device, this tells you how long it's been offline — the quickest way to spot which devices need attention first.
- First Online is the first time Kio Cloud ever received data from the device. If it's blank, the device has never come Online — usually because it hasn't been installed or activated yet.
How a device's data reaches Kio Cloud
Whether a device can be Online at all depends on how its data travels — which is why a device often goes Offline because of another device, not itself.
- Gateways — Portal Lights and BLE-to-Wi-Fi access points, such as a Cisco Catalyst access point — connect to your network and send data to Kio Cloud directly.
- BLE-only devices — Tags, and Infrastructure devices such as Portal Beams, Beam Minis, and Anchor Beacons — don't connect to Kio Cloud themselves. A nearby gateway receives their data and passes it on.
So if a Portal Light goes Offline, the BLE-only devices that rely on it can go Offline too, until a gateway is covering them again.
Battery and power source
- Battery shows a device's current charge as a percentage. A battery-powered device measures its level about once an hour, and that reading reaches Kio Cloud through a nearby gateway — so the value updates only while the device is Online.
- Power source shows whether a device is powered by a battery or by external power. A device on external power shows External Power here instead of a percentage — that's expected, not a missing reading.
When a value shows Unknown
Unknown means Kio Cloud doesn't have a reading yet — not that the device has a fault. You'll see it on a device's General tab and as a filter option, most often for Battery or Last Online. (In the devices list, a missing value shows as a dash instead.)
| Field | Shows Unknown when… |
|---|---|
| Battery | No battery reading has arrived yet — for example, the device just came Online, or it's Offline so no new reading can reach Kio Cloud. |
| Last Online | Kio Cloud has never received data from the device. |
Once Kio Cloud receives a reading, the value replaces Unknown.
Status is not the same as Synchronizing
It's easy to confuse two separate things:
- Status (Online / Offline) is about reporting — is Kio Cloud receiving the device's data?
- Synchronizing (Synchronized / Not Synchronized) is about configuration — has the device picked up a change you made in Device Management?
A device can be Online but Not Synchronized (Kio Cloud is receiving its data, but it hasn't applied a pending change yet), and the two are tracked in separate columns. For how configuration reaches a device, see About synchronizing devices to receive pending configuration updates.
Status is not the same as Deployment Status
Deployment Status tracks where a device is in its life — To Be Deployed, Deployed, or End Of Life — not whether it's Online. A device can be Deployed and Offline at the same time. See Manage the Deployment Status of your devices.