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Sign in to Kio Entity Manager

Sign in to Kio Entity Manager with your Kio Cloud user credentials.

Before you begin

  • Mobile device. A supported mobile device with the Kio Entity Manager app installed:

    • iPhone or iPad: iOS version 17 or later
    • Android phone or tablet: version 8 or later
    • Bluetooth enabled
    • An internet connection through Wi-Fi or cellular data
    • The latest version of the app (check for updates)

  • Assigned to Entity Manager Mobile User role. This role grants your permissions to the app.

  • Account Tenant ID and Region (US or UK). You can find these values in the URL you use to access Kio Cloud from a web browser:

    • https://[Tenant ID].app.cloud.[us or uk].kontakt.io

    • The URL identifies, your organization's account Tenant ID and region United States (us) or United Kingdom (uk)

    • If you access Kio Cloud from https://app.cloud.us.kontakt.io or https://app.cloud.uk.kontakt.io, your organization's Kio Cloud account does not use a Tenant ID. During sign-in, select I don't have a Tenant ID.

Steps

  1. Open Kio Entity Manager on your mobile device.
  2. Tap Kio Cloud Account.
  3. Tap a Region: United States, United Kingdom, or Custom Region when instructed by Kontakt.io only.
  4. From Enter Tenant ID: enter the account Tenant ID > tap Continue > sign in with your user credentials.
    • For a non-tenant account, tap I don't have a Tenant ID > enter your Kio Cloud user profile email address and password.

What happens next

You are signed in and taken to the Select Action screen, which lists the workflows available. The next time you open Kio Entity Manager, the app remembers your Region and the email or Tenant ID you last used.

If sign-in fails, see Can't sign in to Kio Entity Manager.